Troubleshoot sign-in issues for Power BI
This article describes how to troubleshoot sign-in issues for Power BI. If you're a Power BI user having sign-in issues, first work with your organization's internal support team for assistance. If your organization has enabled Self-Service Password Reset, you can reset your own password with the Self-Service Password Reset wizard. If this process fails, a link to contact Support displays.
If you're an admin for your organization, we recommend that you Enable users to unlock their account or reset passwords using Azure Active Directory self-service password reset. If you forgot your own password, follow the steps in Forgot sign-in password to Microsoft 365, Azure, or Intune to recover your password. To troubleshoot other sign-in issues, review the solutions listed in You can't sign in to Microsoft 365, Azure, or Intune.
Customers that purchase Microsoft Premier support can contact Premier support over the phone:
- For customers in the United States (US) and the rest of the Americas: +1-800-936-3100
- For customers in Europe, the Middle East, and Asia (EMEA): +44-844-800-8338
- For customers in India: +1-800-425-5666
It's helpful to provide additional diagnostic information at the time you engage support.
Power BI community
If you can't create a post in the Power BI community forum, it's because the forum also requires you to sign in. For more information, see Community Support.