Troubleshoot sign-in issues for Power BI

This article describes how to troubleshoot sign-in issues for Power BI. If you're a Power BI user having sign-in issues, first work with your organization's internal support team for assistance. If your organization has enabled Self-Service Password Reset, you can reset your own password with the Self-Service Password Reset wizard. If this process fails, a link to contact Support displays.

If you're an admin for your organization, we recommend that you Enable users to unlock their account or reset passwords using Azure Active Directory self-service password reset. If you forgot your own password, follow the steps in Forgot sign-in password to Microsoft 365, Azure, or Intune to recover your password. To troubleshoot other sign-in issues, review the solutions listed in You can't sign in to Microsoft 365, Azure, or Intune.

Customers that purchase Microsoft Premier support can contact Premier support over the phone:

  • For customers in the United States (US) and the rest of the Americas: +1-800-936-3100
  • For customers in Europe, the Middle East, and Asia (EMEA): +44-844-800-8338
  • For customers in India: +1-800-425-5666


It's helpful to provide additional diagnostic information at the time you engage support.

Power BI community

If you can't create a post in the Power BI community forum, it's because the forum also requires you to sign in. For more information, see Community Support.

Next steps

Power BI Pro and Power BI Premium support options