Customer satisfaction (CSAT) dashboards


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Admins, makers, or analysts, automatically This feature is released. May 30, 2019 This feature is released. Dec 2, 2019

Feature details

A customer service manager is interested in the topics that are having the most impact on customer satisfaction and topics that are not addressing customer problems. Through a detailed customer satisfaction dashboard, the customer service manager can get a view into the overall customer satisfaction (CSAT) score and the bot topics that drive that score.

The CSAT drivers display topics in order of their impact on customer satisfaction over the specified time. These actionable insights can inform the customer service managers about managing topics to drive the overall customer experience.

See also

Analyze customer satisfaction for Power Virtual Agents bots (docs)