User access diagnostic experience


This content is archived and is not being updated. For the latest documentation, see Microsoft Power Platform product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Admins, makers, or analysts, automatically This feature is released. Sep 1, 2020 -

Business value

Managing user access often requires troubleshooting across the Dynamics 365 admin center, the Microsoft 365 admin center, and the Power Platform admin center with information on users' access status. New features in the Power Platform admin center will enable admins to understand users' presence and status in Common Data Service environments and take required action across the various portals to troubleshoot access issues. This way, admins can troubleshoot users' access issues without having to file support tickets to Microsoft.

Feature details

The set of features to help admins troubleshoot user access issues will include the following:

  1. Users experiencing access issue when logging into a Common Data Service environment or when accessing model-driven apps can see more context on the issue, including the cause of the issue, the environment's name, error code, and a link to troubleshooting documentation. When they share this context with admins, it can help admins troubleshoot and address the access issue.

  2. Through a new experience in the Power Platform admin center for Common Data Service environments, admins can:

    • view a list of all users present in the environment and find specific users by searching the list.
    • run diagnostics on a user who is facing an issue when accessing the environment, see their access status with recommended solutions, take actions, and see updated status.
    • add missing users to the environment.