Use single sign-on with Dynamics 365 Customer Service

Important

This content is archived and is not being updated. For the latest documentation, go to Power Virtual Agents overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts Sep 30, 2022 -

Business value

Improve your customers' experiences with your chatbots by removing the need for your customers to sign in multiple times.

Feature details

When using chat authentication settings in Dynamics 365 Customer Service, Power Virtual Agents chatbots will be aware of whether the bot user is signed in and won't ask them to sign in multiple times.