Use multi-modal response authoring


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Admins, makers, marketers, or analysts, automatically Nov 15, 2022 -

Business value

Conversational experiences can support both text and speech and have more optimized speech talk tracks (for example, more succinct) along with multiple variations ensuring the experience is more natural.

Feature details

Response authoring within the authoring canvas now supports both text and speech variations. By default, text responses will be used for speech, but you can choose to provide a speech variation which will be used for speech-enabled channels, such as telephony. Speech variations can make use of SSML optimizations to improve pronunciation and provide more control generally on the text-to-speech operation.

Responses can use variables held in bot memory and multiple variations can be authored which are chosen randomly for a given user, ensuring a more natural experience.

See also

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