Add Microsoft 365 Online services

Integrating Microsoft 365 with customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), is a great way to enhance your customer relationship management with the power of cloud services: easier maintenance, broader availability, and better coordination across multiple devices.

Microsoft 365 Services.

The following topics provide information on how to integrate Exchange Online, SharePoint Online, and Skype into customer engagement apps.


For full Microsoft 365 feature integration with Dynamics 365 and Customer Engagement (on-premises), you'll need Microsoft 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Microsoft 365 Enterprise E5. Other Microsoft 365 plans are not supported. For more information on licensing and pricing, see: