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Note
This feature was retired on July 31, 2021. More information: Skype integration with customer engagement apps is deprecated
If your organization uses Skype for Business (formerly known as Lync) or Skype, you can take advantage of connectivity features like click-to-call or checking user availability from within model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, or Microsoft Dynamics 365 for Outlook.
Using Skype for Business with model-driven apps in Dynamics 365
When you use Skype for Business and Dynamics 365 apps together, you can use Skype for Business) presence and click-to-call from within Dynamics 365 apps.
Your organization must have a Skype for Business Online license.
Client requirements and configuration
To use click-to-call, Skype for Business must be selected as the telephony provider. You can set this by selecting an environment in the Power Platform admin center, and then select Settings > Product > Features. Under Communications review the Skype settings.
By default, Skype for Business presence is enabled in model-driven apps in Dynamics 365. System administrators can enable or disable presence in model-driven apps in Dynamics 365. To do this, set Skype presence to On or Off.
Each user must have the Skype for Business client installed and running on their PC.
For Skype for Business presence, users must have
https://*.dynamics.comadded to their web browsers trusted sites list in Internet options in Internet Explorer.
Supported devices and web browsers when you use Skype for Business with model-driven apps in Dynamics 365
| Mobile app or web browser | Skype for Business click-to-call | Skype for Business presence |
|---|---|---|
| Dynamics 365 for iPad | Yes | No |
| Dynamics 365 for Android | Yes | No |
| Windows-based tablets | Yes | No |
| Internet Explorer | Yes | Yes |
| Google Chrome | Yes | No |
| Mozilla Firefox | Yes | No |
| Apple Safari | Yes | No |
Using Skype with model-driven apps in Dynamics 365
When you use Skype and model-driven apps in Dynamics 365 together, you can use Skype click-to-call from within model-driven apps in Dynamics 365.
Client requirements and configuration
Each user must have the Skype for Windows desktop client or the Skype for Windows 8 app installed and running on their PC or Windows 8 device.
Skype must be selected as the telephony provider.
Sign in to the Power Platform admin center.
In the navigation pane, select Manage.
In the Manage pane, select Environments.
Select an environment.
Go to Settings > Product > Features.
Under Communications set Set the telephony provider to Use Skype for Business.
Supported devices and web browsers when you use Skype with model-driven apps in Dynamics 365
| Mobile app or web browser | Skype click-to-call |
|---|---|
| Dynamics 365 for iPad | Yes |
| Dynamics 365 for Android on Android tablets | Yes |
| Windows-based tablets | Yes |
| Internet Explorer | Yes |
| Google Chrome | Yes* |
| Mozilla Firefox | Yes** |
| Apple Safari | Yes |
* The Skype Click-to-call plugin must be installed on the Chrome browser and enabled. More information: How do I enable Skype Click to Call in Chrome?
Additionally, Skype click-to-call is supported with Dynamics 365 for Windows 8, Dynamics 365 for Windows 8.1, and Windows 10.
See also
Set up model-driven apps in Dynamics 365 to use Skype or Skype for Business
Requirements