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Microsoft Copilot Studio is a graphical, low-code platform that allows organizations to create powerful applications and solutions that integrate advanced AI capabilities. You can use Copilot Studio to create custom agents and to extend a Microsoft 365 Copilot with your own enterprise data.
Understanding Copilot Studio architecture concepts and exploring solution ideas can help you unlock new opportunities for automation, optimization, and innovation in your organization. In this article, we look at:
Key concepts: Learn about key architecture concepts that help you build robust, efficient, and maintainable solutions with Copilot Studio.
Solution ideas: Discover a range of solution ideas that demonstrate the versatility and power of Copilot Studio.
Key concepts
| Title | Description |
|---|---|
| Topic authoring best practices in Copilot Studio | Learn how to create and organize topics in a way that's manageable and maintainable for your context. |
| Using adaptive cards in Copilot Studio | Learn how to use adaptive cards in Copilot Studio to validate information from the customer, ask questions, or enhance the conversation experience. |
| Pass context variables from a webpage to an agent | Learn how to pass context variables from a webpage to an agent to provide tailored and more meaningful interactions with visitors to your website. |
| Generative AI strategies for math and data queries | Identify strategies and set expectations when building agents that handle math and data queries. |
| Generative answers based on public websites | Learn more about using public websites or Bing Custom Search as a knowledge source in Copilot Studio. |
| Guidance for using instructions in generative mode | Learn how to write the best instructions for your agent when it's using generative orchestration. |
| Introduction to conversational experiences | Design ideal conversational user experiences. |
Reference architectures
| Title | Description |
|---|---|
| Use an autonomous agent in Copilot Studio for document processing | Learn how to build an autonomous agent in Copilot Studio for document processing. |
Solution ideas
| Title | Description |
|---|---|
| Healthcare Patient Support Agent | Streamline patient interactions and reduce administrative burdens for healthcare providers. |
| Property rental portal with AI-driven search and payment processing | Build a comprehensive rental portal that uses AI-driven search capabilities and seamless payment processing. |
| Custom contact center solution with Copilot Studio agent | Enhance customer service efficiency through integrated platforms and technologies. |
| Travel concierge using generative AI with Copilot Studio | Employ an AI-driven solution to enhance customer interactions and streamline information access. |
| Ticket management system with Copilot Studio agents | Improve ticket refund and management processes by deploying both a user-based and autonomous agent to integrate with legacy systems. |