Add a chatbot from the Dynamics 365 Customer Service admin center with one click


This content is archived and is not being updated. For the latest documentation, go to Power Virtual Agents overview. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview General availability
Users, automatically - Jun 30, 2023

Business value

Customer service admins, representatives, and other team members can bring Power Virtual Agents chatbots directly into their customer-service workflows more easily. This reduces cross-team dependencies and streamlines the conversational AI pieces of your digital contact center.

Feature details

Use the Dynamics 365 Customer Service admin center quick-start wizard to add a Power Virtual Agents bot into omnichannel.

You can then create messages in the Power Virtual Agents authoring canvas that use omnichannel-specific messaging capabilities, such as variables and custom actions. By integrating bot building and editing into the Dynamics 365 Customer Service workflow, you can easily keep your digital contact center administration all together.

See also

Manage your bots in Omnichannel for Customer Service (docs)