Use Dataverse-uploaded files as a source for generative answers


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Oct 2, 2023 Nov 2023

Business value

With this feature update, your bot users can get answers directly from your organization's existing knowledge, and your bot makers can create and publish fully functional chatbots within minutes with no coding or design.

Feature details

The generative answers capability in Power Virtual Agents lets you specify existing internal and external sources that a bot can use to answers a bot user's questions. The capability uses recent advancements in natural language understanding (NLU) and large-language model (LLM) AI technology to intelligently create a fully conversational response to a user's query - without your bot makers first needing to manually create individual topics for every eventuality.

In 2023 release wave 2, we're expanding the breadth of sources that your bots can use to generate answers and including files you can upload within the authoring environment. With this addition, your bot makers can leverage indexed file content, meaning they can create a dedicated knowledge base that your bots can use to generate answers.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Switzerland
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • South America
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Use uploaded documents for generative answers (preview) (docs)