Autofill case and field service forms with AI


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Aug 2024 -

Business value

Support users spend considerable time filling out new case and field service forms. Using Microsoft Dataverse form predict AI, these forms can be autofilled. This reduces the time to create new records and also provides better quality data.

Feature details

Capturing data and creating a new record using a form is both tedious and time consuming. Case managers and workers not only have to gather data from sources, like email and chat, they also have to type and enter numerous fields on these forms to create a new case or field service record.

With this feature, these new records from forms are autofilled based on generative AI so that case managers and workers can spend more time to tend to their customers to help ensure better customer service.