Use Dataverse AI functions to enhance data quality


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts Mar 31, 2024 May 2024

Business value

Makers enhance the data quality so their users can efficiently process or respond to customer feedback and inquiries by using the generative AI functions in AI Builder, Power Apps, canvas apps, low-code plugins, Power Automate, and model-driven apps.

Feature details

Information workers are bombarded with huge amounts of data and spend considerable time reading and processing it daily. Much of this time is spent preparing to respond to inquiries.

With this feature, data can be easily summarized into information, responses can be prioritized based on urgency (sentiment), responses can be categorized (classifying), pertinent info can be extracted (email, phone), and replies can be generated by using Microsoft Dataverse copilot generative AI functions. This copilot AI information can be defined and extended as part of the record and can be queried using copilot.