Use Copilot in automation center to analyze work queue data

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	May 21, 2024	-	Dec 2024

Business value

With Copilot's ability to answer questions about work queue statuses and handling times, you can enhance processing throughput and resiliency as well as understand and prevent SLA breaches.

Feature details

The automation center is available in the Power Automate portal and offers a comprehensive automation monitoring experience infused with the power of AI. Copilot in automation center provides a multi-skill experience enabling users to ask questions about cloud flow and desktop flow activity, work queues, and even features of Power Automate.

Copilot is able to answer work queue related questions like:

• Show me number of items that are on hold.
• Show me the number of items that are at risk of breaching SLA.
• What's the average handling time per processor (machine) and queue?

See also

Automation center (preview) (docs)