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Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Copilot Studio. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Nov 1, 2024 |
Business value
By integrating your voice-enabled copilot through Dynamics 365 Customer Service, you can drastically improve self-service capabilities and significantly reduce the load on your agents by enabling generative answers optimized for voice interactions.
Feature details
Enhance your voice enabled copilots with generative answers optimized for voice-based conversations.
This feature allows your copilot to search across different data sources and return concise responses formatted for text-to-speech (TTS), without the need to manually author any topics. It uses the same authoring configurations and runtime integration, including responsible AI checks, as the core generative answers technology in Copilot Studio, with only the proprietary prompt instructions differing.
This feature will be available across the same geographical regions as the core generative answers functionality and in all 26 voice-optimized locales in Copilot Studio.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Switzerland
- US GCC
- US GCC High
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
Additional resources
Use generative answers in your voice-enabled copilots (docs)