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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | Sep 2025 | - | - |
Business value
Enable business users to oversee and manage AI agents to handle escalations and exceptions. As business users gain access to the actions performed by AI agents, customers will use AI agents more, saving them time as they automate more repetitive tasks with AI agents.
Feature details
Makers will be able to associate Microsoft Copilot Studio agents with model-driven apps in the modern app designer, enabling business users to oversee and manage those agents within those apps.
Business users will see the associated AI agents' data in a new left-side pane in their apps that allows them to see what the agents have done on their behalf while simultaneously completing their workflows based on the exceptions the agents might have.
For example, in an app for managing employee reimbursement claims with an AI agent automating the approval and rejection of said claims, a business user can oversee the agent and handle any exceptions or escalations. This includes handling non-standard claims or resolving errors the agent encounters during the approval or rejection process.
With humans-in-the-loop, AI agents can significantly streamline business processes by automating the mundane repetitive tasks.
