Key concepts - Configure Microsoft Copilot Studio

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Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Microsoft Copilot Studio has many advanced features that let you extend the capabilities of what copilot conversations can do.

These features allow you to personalize the look and feel of your copilot and give you more flexibility in what your users can ask your copilot to do.

Note

With the Web app version, you can use single sign-in (SSO) to backend systems, seamlessly integrate between virtual support conversations, and customize the look and feel of your copilot.

Article Description
Assign access and change security options Determine who can use the copilot in Microsoft Teams.
Configure end-user authentication Allow users to sign in with any OAuth2 identity provider directly in a copilot conversation.
Configure single sign-on Retain a user's authentication to use other signed-in products.
Configure handoff to a generic engagement hub Hand off conversations to any engagement hub.
Configure handoff to Omnichannel for Customer Service Seamlessly and contextually hand off copilot conversations to live (human) agents using Omnichannel for Customer Service.
Configure your copilot to automatically start the conversation Make your copilot start the conversation automatically whenever the copilot is loaded.
Customize the look and feel of your copilot Send and receive dynamic responses (such as adaptive cards and carousels) that you can custom render directly in the copilot conversation.