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Get-AzSupportTicket

Module:
Az.Support Module

Get ticket details for an Azure subscription. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error. If no parameters are specified, then this command will retrieve all tickets created in the last week by default.

Syntax

List (Default) 

Get-AzSupportTicket
    [-SubscriptionId <String[]>]
    [-Filter <String>]
    [-Top <Int32>]
    [-DefaultProfile <PSObject>]
    [<CommonParameters>]

Get 

Get-AzSupportTicket
    -Name <String>
    [-SubscriptionId <String[]>]
    [-DefaultProfile <PSObject>]
    [<CommonParameters>]

GetViaIdentity 

Get-AzSupportTicket
    -InputObject <ISupportIdentity>
    [-DefaultProfile <PSObject>]
    [<CommonParameters>]

Description

Get ticket details for an Azure subscription. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error. If no parameters are specified, then this command will retrieve all tickets created in the last week by default.

Examples

Example 1: Get list of support tickets at subscription level

Get-AzSupportTicket

Name                                                   Title                                 SupportTicketId  Severity ServiceDisplayName CreatedDate
----                                                   -----                                 ---------------  -------- ------------------ -----------
517f2da6-9bc71cda-278fc71b-7b86-4289-baec-922e8be1a04a test                                  2403080040012292 Minimal  Billing            3/8/2024 9:03:26 PM
test1-5dda17d0-a60d-4f4c-82e3-0fe3604c0ed4             test ticket - please ignore and close 2403060040007460 Minimal  Billing            3/6/2024 3:09:28 PM

Lists all the support tickets for an Azure subscription. If no parameters are specified, then this command will retrieve all tickets created in the last week by default.

Example 2: Get a support ticket at subscription level

Get-AzSupportTicket -SupportTicketName "test1-5dda17d0-a60d-4f4c-82e3-0fe3604c0ed4"

AdvancedDiagnosticConsent                  : No
ContactDetailAdditionalEmailAddress        :
ContactDetailCountry                       : USA
ContactDetailFirstName                     : test
ContactDetailLastName                      : test
ContactDetailPhoneNumber                   :
ContactDetailPreferredContactMethod        : Email
ContactDetailPreferredSupportLanguage      : en-US
ContactDetailPreferredTimeZone             : Pacific Standard Time
ContactDetailPrimaryEmailAddress           : test@test.com
CreatedDate                                : 2/22/2024 12:55:38 AM
Description                                : test ticket - please ignore and close
EnrollmentId                               :
FileWorkspaceName                          : 2402220010000447
Id                                         : /subscriptions/76cb77fa-8b17-4eab-9493-b65dace99813/providers/Microsoft.Su
                                             pport/supportTickets/test1-5dda17d0-a60d-4f4c-82e3-0fe3604c0ed4
ModifiedDate                               : 2/22/2024 5:49:22 AM
Name                                       : test1-5dda17d0-a60d-4f4c-82e3-0fe3604c0ed4
ProblemClassificationDisplayName           : Add or update VAT, tax id, PO number or profile information
ProblemClassificationId                    : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
                                             /problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef
ProblemScopingQuestion                     :
ProblemStartTime                           :
QuotaTicketDetailQuotaChangeRequest        :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response                        : False
ResourceGroupName                          :
SecondaryConsent                           :
ServiceDisplayName                         : Billing
ServiceId                                  : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
ServiceLevelAgreementExpirationTime        : 2/22/2024 8:56:00 PM
ServiceLevelAgreementSlaMinute             : 480
ServiceLevelAgreementStartTime             : 2/22/2024 12:55:38 AM
Severity                                   : Minimal
Status                                     : Updating
SupportEngineerEmailAddress                :test@test.com
SupportPlanDisplayName                     : Azure Support Plan - Internal
SupportPlanId                              : U291cmNlOkF6dXJlTW9kZXJuLFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05ND
                                             kzLWI2NWRhY2U5OTgxMyxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMsT2ZmZXJJZDpNUy1BWlItMDAx
                                             NVAs
SupportPlanType                            : Azure Internal
SupportTicketId                            : 2402220010000447
TechnicalTicketDetailResourceId            :
Title                                      : test ticket - please ignore and close
Type                                       : Microsoft.Support/supportTickets

Get ticket details for an Azure subscription

Parameters

-DefaultProfile

The DefaultProfile parameter is not functional. Use the SubscriptionId parameter when available if executing the cmdlet against a different subscription.

Parameter properties

Type:PSObject
Default value:None
Supports wildcards:False
DontShow:False
Aliases:AzureRMContext, AzureCredential

Parameter sets

(All)
Position:Named
Mandatory:False
Value from pipeline:False
Value from pipeline by property name:False
Value from remaining arguments:False

-Filter

The filter to apply on the operation. We support 'odata v4.0' filter semantics. Learn more. Status, ServiceId, and ProblemClassificationId filters can only be used with Equals ('eq') operator. For CreatedDate filter, the supported operators are Greater Than ('gt') and Greater Than or Equals ('ge'). When using both filters, combine them using the logical 'AND'.

Parameter properties

Type:String
Default value:None
Supports wildcards:False
DontShow:False

Parameter sets

List
Position:Named
Mandatory:False
Value from pipeline:False
Value from pipeline by property name:False
Value from remaining arguments:False

-InputObject

Identity Parameter To construct, see NOTES section for INPUTOBJECT properties and create a hash table.

Parameter properties

Type:ISupportIdentity
Default value:None
Supports wildcards:False
DontShow:False

Parameter sets

GetViaIdentity
Position:Named
Mandatory:True
Value from pipeline:True
Value from pipeline by property name:False
Value from remaining arguments:False

-Name

Support ticket name.

Parameter properties

Type:String
Default value:None
Supports wildcards:False
DontShow:False
Aliases:SupportTicketName

Parameter sets

Get
Position:Named
Mandatory:True
Value from pipeline:False
Value from pipeline by property name:False
Value from remaining arguments:False

-SubscriptionId

Azure subscription Id.

Parameter properties

Type:

String[]

Default value:(Get-AzContext).Subscription.Id
Supports wildcards:False
DontShow:False

Parameter sets

List
Position:Named
Mandatory:False
Value from pipeline:False
Value from pipeline by property name:False
Value from remaining arguments:False
Get
Position:Named
Mandatory:False
Value from pipeline:False
Value from pipeline by property name:False
Value from remaining arguments:False

-Top

The number of values to return in the collection. Default is 25 and max is 100.

Parameter properties

Type:Int32
Default value:None
Supports wildcards:False
DontShow:False

Parameter sets

List
Position:Named
Mandatory:False
Value from pipeline:False
Value from pipeline by property name:False
Value from remaining arguments:False

CommonParameters

This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutBuffer, -OutVariable, -PipelineVariable, -ProgressAction, -Verbose, -WarningAction, and -WarningVariable. For more information, see about_CommonParameters.

Inputs

ISupportIdentity

Outputs

ISupportTicketDetails