Update-AzSupportTicket

Reference

Module:: Az.Support

Updates support ticket.

Syntax

Update-AzSupportTicket
      -Name <String>
      [-Severity <Severity>]
      [-Status <Status>]
      [-CustomerFirstName <String>]
      [-CustomerLastName <String>]
      [-PreferredContactMethod <ContactMethod>]
      [-CustomerPrimaryEmailAddress <String>]
      [-AdditionalEmailAddress <String[]>]
      [-CustomerPhoneNumber <String>]
      [-CustomerPreferredTimeZone <String>]
      [-CustomerCountry <String>]
      [-CustomerPreferredSupportLanguage <String>]
      [-DefaultProfile <IAzureContextContainer>]
      [-WhatIf]
      [-Confirm]
      [<CommonParameters>]

Update-AzSupportTicket
      -Name <String>
      [-Severity <Severity>]
      [-Status <Status>]
      -CustomerContactDetail <PSContactProfile>
      [-DefaultProfile <IAzureContextContainer>]
      [-WhatIf]
      [-Confirm]
      [<CommonParameters>]

Update-AzSupportTicket
      -InputObject <PSSupportTicket>
      [-Severity <Severity>]
      [-Status <Status>]
      [-CustomerFirstName <String>]
      [-CustomerLastName <String>]
      [-PreferredContactMethod <ContactMethod>]
      [-CustomerPrimaryEmailAddress <String>]
      [-AdditionalEmailAddress <String[]>]
      [-CustomerPhoneNumber <String>]
      [-CustomerPreferredTimeZone <String>]
      [-CustomerCountry <String>]
      [-CustomerPreferredSupportLanguage <String>]
      [-DefaultProfile <IAzureContextContainer>]
      [-WhatIf]
      [-Confirm]
      [<CommonParameters>]

Update-AzSupportTicket
      -InputObject <PSSupportTicket>
      [-Severity <Severity>]
      [-Status <Status>]
      -CustomerContactDetail <PSContactProfile>
      [-DefaultProfile <IAzureContextContainer>]
      [-WhatIf]
      [-Confirm]
      [<CommonParameters>]

Description

Use this cmdlet to update a support ticket's severity level, status or customer contact details. Note that updating a support ticket's severity level or status is not allowed when the ticket is assigned to a support engineer. If you wish to update the severity level or status after ticket assignment, contact the support engineer by sending a communication on the ticket.

Examples

Example 1: Update severity of support ticket.

Update-AzSupportTicket -Name "test1" -Severity "moderate"

Name  Title                        SupportTicketId Severity ServiceDisplayName            Status CreatedDate
----  -----                        --------------- -------- ------------------            ------ -----------
test1 test title1                  150010521000317 Moderate Virtual Machine running Linux Open   2/5/2020 1:33:53 AM

Example 2: Update status of support ticket.

Update-AzSupportTicket -Name "test1" -Status "Closed"

Name  Title                        SupportTicketId Severity ServiceDisplayName            Status CreatedDate
----  -----                        --------------- -------- ------------------            ------ -----------
test1 test title1                  150010521000317 Moderate Virtual Machine running Linux Closed   2/5/2020 1:33:53 AM

Example 3: Update contact details of support ticket by specify contact object.

$contactDetail = New-Object Microsoft.Azure.Commands.Support.Models.PSContactProfile
$contactDetail.FirstName = "first name updated"
$contactDetail.LastName = "last name updated"
Update-AzSupportTicket -Name "test1" -CustomerContactDetail $contactDetail

Name  Title                        SupportTicketId Severity ServiceDisplayName            Status CreatedDate
----  -----                        --------------- -------- ------------------            ------ -----------
test1 test title1                  150010521000317 Moderate Virtual Machine running Linux Open   2/5/2020 1:33:53 AM

Example 4: Update severity of support ticket by piping support ticket object.

Get-AzSupportTicket -Name "test1" | Update-AzSupportTicket -Severity "moderate"

Name  Title                        SupportTicketId Severity ServiceDisplayName            Status CreatedDate
----  -----                        --------------- -------- ------------------            ------ -----------
test1 test title1                  150010521000317 Moderate Virtual Machine running Linux Open   2/5/2020 1:33:53 AM

Example 5: Update contact details of support ticket by specifying individual contact parameters.

Update-AzSupportTicket -Name "test1" -CustomerFirstName "first name updated" -CustomerLastName "last name updated" -AdditionalEmailAddress @("user2@contoso.com")

Name  Title                        SupportTicketId Severity ServiceDisplayName            Status CreatedDate
----  -----                        --------------- -------- ------------------            ------ -----------
test1 test title1                  150010521000317 Moderate Virtual Machine running Linux Open   2/5/2020 1:33:53 AM

Example 6: Update status of support ticket by piping support ticket object.

Get-AzSupportTicket -Name "test1" | Update-AzSupportTicket -Status "Closed"

Name  Title                        SupportTicketId Severity ServiceDisplayName            Status CreatedDate
----  -----                        --------------- -------- ------------------            ------ -----------
test1 test title1                  150010521000317 Moderate Virtual Machine running Linux Closed   2/5/2020 1:33:53 AM

Parameters

-AdditionalEmailAddress

Additional email addresses. Email addresses listed here will be copied on any correspondence about the support ticket.

Type:	String[]
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Confirm

Prompts you for confirmation before running the cmdlet.

Type:	SwitchParameter
Aliases:	cf
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerContactDetail

Update Contact details on SupportTicket.

Type:	PSContactProfile
Position:	Named
Default value:	None
Required:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerCountry

Customer country. This must be a valid ISO Alpha-3 country code (ISO 3166).

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerFirstName

Customer first name.

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerLastName

Customer last name.

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerPhoneNumber

Customer phone number. This is required if preferred contact method is phone.

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerPreferredSupportLanguage

Customer preferred support language. This must be a valid language-contry code for one of the supported languages listed here https://azure.microsoft.com/support/faq/.

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerPreferredTimeZone

Customer preferred time zone. This must be a valid System.TimeZoneInfo.Id value.

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-CustomerPrimaryEmailAddress

Customer primary email address.

Type:	String
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-DefaultProfile

The credentials, account, tenant, and subscription used for communication with Azure.

Type:	IAzureContextContainer
Aliases:	AzContext, AzureRmContext, AzureCredential
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-InputObject

SupportTicket resource object that this cmdlet updates.

Type:	PSSupportTicket
Position:	Named
Default value:	None
Required:	True
Accept pipeline input:	True
Accept wildcard characters:	False

-Name

Name of SupportTicket resource that this cmdlet updates.

Type:	String
Position:	Named
Default value:	None
Required:	True
Accept pipeline input:	False
Accept wildcard characters:	False

-PreferredContactMethod

Preferred contact method.

Type:	ContactMethod
Accepted values:	Email, Phone
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Severity

Update Severity of SupportTicket.

Type:	Severity
Accepted values:	Minimal, Moderate, Critical, HighestCriticalImpact
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-Status

Update Status of SupportTicket.

Type:	Status
Accepted values:	Open, Closed
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

-WhatIf

Shows what would happen if the cmdlet runs. The cmdlet is not run.

Type:	SwitchParameter
Aliases:	wi
Position:	Named
Default value:	None
Required:	False
Accept pipeline input:	False
Accept wildcard characters:	False

Inputs

PSSupportTicket

Outputs