Update-AzSupportTicket
This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
Syntax
Update-AzSupportTicket
-Name <String>
[-SubscriptionId <String>]
[-AdvancedDiagnosticConsent <String>]
[-ContactDetailAdditionalEmailAddress <String[]>]
[-ContactDetailCountry <String>]
[-ContactDetailFirstName <String>]
[-ContactDetailLastName <String>]
[-ContactDetailPhoneNumber <String>]
[-ContactDetailPreferredContactMethod <String>]
[-ContactDetailPreferredSupportLanguage <String>]
[-ContactDetailPreferredTimeZone <String>]
[-ContactDetailPrimaryEmailAddress <String>]
[-SecondaryConsent <ISecondaryConsent[]>]
[-Severity <String>]
[-Status <String>]
[-DefaultProfile <PSObject>]
[-WhatIf]
[-Confirm]
[<CommonParameters>] Update-AzSupportTicket
-InputObject <ISupportIdentity>
[-AdvancedDiagnosticConsent <String>]
[-ContactDetailAdditionalEmailAddress <String[]>]
[-ContactDetailCountry <String>]
[-ContactDetailFirstName <String>]
[-ContactDetailLastName <String>]
[-ContactDetailPhoneNumber <String>]
[-ContactDetailPreferredContactMethod <String>]
[-ContactDetailPreferredSupportLanguage <String>]
[-ContactDetailPreferredTimeZone <String>]
[-ContactDetailPrimaryEmailAddress <String>]
[-SecondaryConsent <ISecondaryConsent[]>]
[-Severity <String>]
[-Status <String>]
[-DefaultProfile <PSObject>]
[-WhatIf]
[-Confirm]
[<CommonParameters>] Description
This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
Examples
Example 1: - Updates the support ticket at subscription level
Update-AzSupportTicket -Name "test12345678" -Status "Closed"
AdvancedDiagnosticConsent : No
ContactDetailAdditionalEmailAddress :
ContactDetailCountry : USA
ContactDetailFirstName : test
ContactDetailLastName : test
ContactDetailPhoneNumber :
ContactDetailPreferredContactMethod : Email
ContactDetailPreferredSupportLanguage : en-US
ContactDetailPreferredTimeZone : Pacific Standard Time
ContactDetailPrimaryEmailAddress : test@test.com
CreatedDate : 2/22/2024 6:48:38 AM
Description : test ticket - please ignore and close
EnrollmentId :
FileWorkspaceName : 2402220010002574
Id : /subscriptions/76cb77fa-8b17-4eab-9493-b65dace99813/providers/Microsoft.Su
pport/supportTickets/test12345678
ModifiedDate : 2/22/2024 7:00:10 AM
Name : test12345678
ProblemClassificationDisplayName : Add or update VAT, tax id, PO number or profile information
ProblemClassificationId : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
/problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef
ProblemScopingQuestion :
ProblemStartTime :
QuotaTicketDetailQuotaChangeRequest :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response : False
ResourceGroupName :
SecondaryConsent :
ServiceDisplayName : Billing
ServiceId : /providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc
ServiceLevelAgreementExpirationTime : 2/22/2024 10:00:00 PM
ServiceLevelAgreementSlaMinute : 480
ServiceLevelAgreementStartTime : 2/22/2024 6:48:38 AM
Severity : Minimal
Status : Closed
SupportEngineerEmailAddress :
SupportPlanDisplayName : Azure Support Plan - Internal
SupportPlanId : U291cmNlOkVBLFN1YnNjcmlwdGlvbklkOjc2Q0I3N0ZBLThCMTctNEVBQi05NDkzLUI2NURBQ0
U5OTgxMyxPZmZlcklkOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType : Azure Internal
SupportTicketId : 2402220010002574
TechnicalTicketDetailResourceId :
Title : test ticket - please ignore and close
Type : Microsoft.Support/supportTicketsThis API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.
Parameters
-AdvancedDiagnosticConsent
Advanced diagnostic consent to be updated on the support ticket.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-Confirm
Prompts you for confirmation before running the cmdlet.
| Type: | SwitchParameter |
| Aliases: | cf |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailAdditionalEmailAddress
Email addresses listed will be copied on any correspondence about the support ticket.
| Type: | String[] |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailCountry
Country of the user. This is the ISO 3166-1 alpha-3 code.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailFirstName
First name.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailLastName
Last name.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailPhoneNumber
Phone number. This is required if preferred contact method is phone.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailPreferredContactMethod
Preferred contact method.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailPreferredSupportLanguage
Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailPreferredTimeZone
Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ContactDetailPrimaryEmailAddress
Primary email address.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-DefaultProfile
The DefaultProfile parameter is not functional. Use the SubscriptionId parameter when available if executing the cmdlet against a different subscription.
| Type: | PSObject |
| Aliases: | AzureRMContext, AzureCredential |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-InputObject
Identity Parameter
| Type: | ISupportIdentity |
| Position: | Named |
| Default value: | None |
| Required: | True |
| Accept pipeline input: | True |
| Accept wildcard characters: | False |
-Name
Support ticket name.
| Type: | String |
| Aliases: | SupportTicketName |
| Position: | Named |
| Default value: | None |
| Required: | True |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-SecondaryConsent
This property indicates secondary consents for the support ticket
| Type: | ISecondaryConsent[] |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-Severity
Severity level.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-Status
Status to be updated on the ticket.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-SubscriptionId
The ID of the target subscription. The value must be an UUID.
| Type: | String |
| Position: | Named |
| Default value: | (Get-AzContext).Subscription.Id |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-WhatIf
Shows what would happen if the cmdlet runs. The cmdlet is not run.
| Type: | SwitchParameter |
| Aliases: | wi |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
Inputs
Outputs
Azure PowerShell
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for