Edit

New-CsAutoAttendantCallFlow

  • Reference
Module:
SkypeForBusiness
Applies to:
Skype for Business Online

Use the New-CsAutoAttendantCallFlow cmdlet to create a new call flow.

Syntax

New-CsAutoAttendantCallFlow
   -Name <String>
   -Menu <Object>
   [-Greetings <List>]
   [-Tenant <Guid>]
   [-ForceListenMenuEnabled <Boolean>]
   [<CommonParameters>]

Description

The New-CsAutoAttendantCallFlow cmdlet creates a new call flow for use with the Auto Attendant (AA) service. The AA service uses the call flow to handle inbound calls by playing a greeting (if present), and provide callers with actions through a menu.

Examples

-------------------------- Example 1 --------------------------

$menuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To reach your party by name, enter it now, followed by the pound sign."
$menu = New-CsAutoAttendantMenu -Name "Default Menu" -Prompts @($menuPrompt) -EnableDialByName
$callFlow = New-CsAutoAttendantCallFlow -Name "Default Call Flow" -Menu $menu

This example creates a new call flow that renders the "Default Menu" menu.

-------------------------- Example 2 --------------------------

$menuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To reach your party by name, enter it now, followed by the pound sign."
$menu = New-CsAutoAttendantMenu -Name "Default Menu" -Prompts $menuPrompt -EnableDialByName
$greeting = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Welcome to Contoso!"
$callFlow = New-CsAutoAttendantCallFlow -Name "Default Call Flow" -Menu $menu -Greetings $greeting -ForceListenMenuEnabled $True

This example creates a new call flow that plays a greeting before rendering the "Default Menu" menu with Force listen menu enabled.

Parameters

-ForceListenMenuEnabled

If True, DTMF and speech inputs will not be processed while the greeting or menu prompt is playing. It will enforce callers to listen to all menu options before making a selection.

Type:Boolean
Position:Named
Default value:None
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Skype for Business Online

-Greetings

If present, the prompts specified by the Greetings parameter (either TTS or Audio) are played before the call flow's menu is rendered.

You can create prompts by using the New-CsAutoAttendantPrompt cmdlet.

Type:System.Collections.Generic.List
Position:Named
Default value:None
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Skype for Business Online

-Menu

The Menu parameter identifies the menu to render when the call flow is executed.

You can create a new menu by using the New-CsAutoAttendantMenu cmdlet.

Type:System.Object
Position:Named
Default value:None
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Skype for Business Online

-Name

The Name parameter represents a unique friendly name for the call flow.

Type:System.String
Position:Named
Default value:None
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Skype for Business Online

-Tenant

Type:System.Guid
Position:Named
Default value:None
Accept pipeline input:False
Accept wildcard characters:False
Applies to:Skype for Business Online

Inputs

None

Outputs

Microsoft.Rtc.Management.Hosted.OAA.Models.CallFlow