Mapping Applications to the CTI Hosted Control
This section describes how to configure application mapping for the CTI hosted control.
To map an application to the CTI hosted control
- In the left pane, expand the root node CCF.
- Click Application Mapping.
- Right-click the blank area on the List View pane, and then click Mapping Wizard. The Application Mapping Wizard starts.
- On the welcome screen, click Next.
- Select CTI from the Application drop-down list, and then click Next.
- To grant access to user roles, select one or more roles in the Available list box, and then click >Assign (to assign only a selection of roles) or >>Assign (to assign all roles), and then click Next.
- The Role drop-down list will show the roles that you selected in step 6. Select a role from the Role drop-down list.
- Select one or more groups in the Available list box, and then click the Assign button. The groups that you select will be added to the Selected list box.
- Click Finish to create the application mapping for the hosted application.