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Contacting Microsoft Product Support Services

Use the Web pages and other information below to contact Microsoft for technical support.


Trial versions are not supported.

Microsoft Worldwide Services

Product Name:   Visual SourceSafe

OEM distributed:   If your product came installed with a new computer or device, the hardware manufacturer provides technical support and assistance for this software. Please contact your manufacturer directly for support.

Support Info Online: In Canada, visit

TTY Users:   Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada.

Worldwide:   The support terms listed here are available in the United States and Canada only. Support outside the United States and Canada may vary; please see our International Support Web page at list for regional contact details.

Conditions:   Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. Trial versions are not supported.

Professional Support Options

Advanced support for experts & businesses. Visit our customized support sites for pay-per-incident assistance online in the US and phone in the US by experts trained to assist business professionals. To advance-purchase support incidents, please call Professional Support Sales at (800) 936-3500. If you are calling from Canada, Professional support is available by calling (800) 805-4440 from 8:00a.m. – 8:00p.m. Monday – Friday Eastern Time.

Submit your incident online in the U.S.

Get additional information on our support offerings in the U.S.

Professional Support for Developers

Professional Support for IT Professionals

Professional Support for Value Add Partners, Resellers, Consultants

Professional Support for Microsoft Certified Partners

Professional Support for OEMs

Submit your incident over the phone in the U.S.

Developers   (800) 936-5800

IT Professionals   (800) 936-4900

Partners (resellers/consultants)   (888) 456-5570

Microsoft Certified Partners   (888) 677-9444

Original Equipment Manufacturers   (800) 936-2197

System Builders   (888) 456-5570

Premier Support

For larger organizations requiring managed support direct from Microsoft, contracts are also available through various Premier Support & Alliance Support offerings. For more information, see

International Product Support


Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.