Restore a suspended Microsoft Partner Center account

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Learn how to restore a Microsoft Partner Center account that has been suspended.

Note

This task is different from restoring a deleted customer account.

Why Partner Center accounts are suspended

Microsoft might suspend a Partner Center account for one of the following reasons:

  • The current billing amount is more than 60 days past due.
  • A significant amount of abuse is detected.
  • Issues that affect indirect provider operations are negatively affecting your account (indirect resellers only).

What to do if your account is suspended

  • If you know that your account billing is current, submit a support request to find out why your account was suspended.

  • If the account is past due, follow the instructions on your bill to arrange a payment. Then, submit a support request to have the account reinstated.

  • If you are not sure whether your account billing is current, to check your bill, on the Dashboard menu, select Billing. This page shows billing history and trends, the balance due for the current month, and the most recent payment. It also has links to invoices and reconciliation files.

Next steps