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Resetting a User Password

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You use the Users module to reset passwords for registered users who have forgotten theirs. After you reset the password for the user, you must inform the user of the new password.

To reset a user password

  1. In Users, click Users.

  2. In the Users screen, select the profile for the user whose password you want to reset, and then click Open on the toolbar.

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    • To display the profile for a particular user, use the Find pane at the top of the Users screen. For information about finding a user profile, see Finding a User.

  3. In the Update user screen, in the General information section, in the User Password box, select the current password, which appears as a row of asterisks.

  4. Type the new password.

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    • Passwords must contain 7 to 14 alphanumeric characters. Passwords cannot contain spaces.

  5. To save the new password and return to the Users screen, click Save and go back on the toolbar.

The user profile is saved with the new password. You must advise the user what the new password is.


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