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Unified Service Desk system requirements

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This topic provides information about the system requirements for installing the Unified Service Desk client application and deploying the Unified Service Desk sample applications on a Microsoft Dynamics CRM instance.

System Requirements for the Unified Service Desk client

To install the Unified Service Desk client on a computer, the following is required:

  • Windows 8.1, Windows 8, Windows 7, or Windows Vista Service Pack 2

  • Internet Explorer 11, Internet Explorer 10, or Internet Explorer 9

  • .NET Framework 4.5.2

  • Windows Identity Foundation 3.5

    • Windows 8.1 or Windows 8: By default, Windows Identity Foundation 3.5 is not enabled. To enable it, in Control Panel, choose Programs > Turn Windows features on or off. Next, in the Windows Features dialog box, select the Windows Identity Foundation 3.5 check box, and then choose OK.

      Alternatively, run a Command Prompt window, and then run the following command: dism /online /enable-feature:windows-identity-foundation, or use Windows PowerShell window to run the following command: Install-WindowsFeature Windows-Identity-Foundation

    • Windows 7 or Windows Vista Service Pack 2: Download Windows Identity Foundation 3.5 from the Microsoft Download Center and install it.

  • Recommended screen resolution (in pixels): 1920 x 1080

  • Recommended zoom level in Magnifier: 100%

System Requirements for deploying Unified Service Desk sample applications

To deploy a Unified Service Desk sample application, an instance of Microsoft Dynamics CRM Online or Microsoft Dynamics CRM (on-premises) is required. For the sample applications to work correctly:

  • For the Base and CRM 2013 SP1 sample applications, an instance of Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015, or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) is required.

  • For the CRM 2013 SP1 with Product Updates sample application, an instance of Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2015, or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) with product updates installed is required. More information:Install Product Updates in the Implementation Guide is required.

  • For the Knowledge Management sample application, an instance of Microsoft Dynamics CRM Online 2015 Update 1 with knowledge management enabled is required. For information about enabling knowledge management in CRM, see TechNet: Connect Microsoft Dynamics CRM to Parature knowledge base.

More information: Sample Unified Service Desk applications

System requirements for the Package Deployer tool

The Package Deployer tool is used for deploying Unified Service Desk sample applications. The tool supports and requires the following in addition to the system requirements listed earlier for the Unified Service Desk client:

  • Supports Windows Server 2012, Windows Server 2012 R2, or Windows Server 2008 R2 in addition to the operating systems listed earlier for the Unified Service Desk client.

  • Requires Windows PowerShell 3.0 or later if you will be using PowerShell cmdlets for CRM Package Deployer to deploy sample applications. To check your PowerShell version, run a PowerShell window, and then run the following command: $Host

See Also

Concepts

Install Unified Service Desk Client
Deploy sample Unified Service Desk applications to CRM server using Package Deployer
Install and deploy Unified Service Desk

Other Resources

MSDN: Unified Service Desk Developer Guide

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