About the Japan datacenter
You may request migration to the Japan datacenter upon datacenter availability (March 2015).
If you’re an existing Microsoft Dynamics CRM Online customer with a billing address mapping to a new data center region, review the information in this topic to understand the move process:
In this topic
Japan GEO expansion announcement
Datacenter overview
Pricing
Japan GEO expansion announcement
What is Microsoft announcing?
Microsoft Dynamics CRM Online is now available as a service within the Japan datacenters.
In addition, CRM Online is currently available in 130 markets and 44 languages enabling us to sell side-by-side with Office 365 in the majority of the markets worldwide. With the inclusion of Japan, our global customers will now be served from datacenters in 5 global regions around the world.
This marks an important step for on our cloud journey to serve our customers and partners in Japan (Japan GEO). By bringing CRM Online to the local region we will be able to serve our customers more effectively and with better performance while also ensuring compliance with local requirements.
What prompted Microsoft to undertake this geographic expansion of CRM Online?
In order to better serve customer needs for data residency and reduced latency, we continually evaluate where we should expand availability around the world. We are committed to long-term investment in CRM Online and expansion over time.
CRM Online is currently available in 130 markets and 44 languages enabling us to sell side-by-side with Office365 in the majority of the markets around the globe.
This global expansion will enable us to deliver on the promise of increasing sales productivity while allowing our customers to sell effectively, market smarter, and provide care everywhere to offer amazing experiences to their customers.
What are the future geographic expansion plans for CRM Online?
Geographic expansion of CRM Online is a high priority and we’re constantly evaluating market needs. While we have no additional information or specifics on future plans to announce at this time, we will update if and when we have something to share.
Datacenter overview
Where are the datacenters located in the Japan Geo?
The CRM Online Japan Geo will consist of datacenters in the Japan East and Japan West.
Will the standard Dynamics CRM Online SLA be offered at general availability launch?
Yes, on the date of general availability, the standard 99.9% financially backed SLA for CRM Online will apply, just as it does in our other regions around the world. Note: the SLA for CRM Online does not cover Microsoft Dynamics Marketing, Microsoft Social Engagement, or Parature.
Do existing CRM Online customers have the choice to keep their service from being moved to the Japan Datacenters?
Existing CRM Online customers will remain in the datacenters where they are currently deployed unless they request to be moved. Microsoft reserves the right to make a unilateral decision to migrate accounts based on multiple conditions. All new customers purchasing CRM Online in Japan will be provisioned within the Japan datacenter.
How do I request my instance to be moved to the Japan datacenter?
You can request a move to the new Japan datacenter by submitting a technical support incident through the Office 365 admin center.
Sign in to https://portal.office.com.
Go to Support > Service Requests > +
Choose More > Dynamics CRM Online
For Feature, select Data Management. For Symptom, select Data Center migration request.
Fill in the rest of the information to submit a service request.
A CRM Online support engineer will assist you in verifying required prerequisites and provide guidance throughout the move process.
How will Microsoft engage with me on the migration?
Once you have been scheduled for migration, a member of the Microsoft Support team will work directly with you to discuss scheduling and any other issues that may come up during the migration.
If I am scheduled for an update to CRM Online 2015 Update or CRM Online 2015 Update 1, will Microsoft apply the update at the same time as their migration to the Japan datacenter?
You must be updated to Microsoft Dynamics CRM Online 2015 Update or later before migrating to the Japan datacenter. Customers can schedule their update. For more information, see Manage Microsoft Dynamics CRM Online Updates.
If I have both Office 365 services and CRM Online, how will migration be handled?
The move of each service will be handled separately and customers will be fully supported even if one service has been moved and the other has not. For CRM Online, customers will be able to choose their move date and time. Microsoft will work with the customer to schedule the move. For Office 365, customers will be notified through the message center about the move timeline, but the large number of existing customers means that individual scheduling is not possible. For Office 365 scheduling and migration, see New datacenter regions for Office 365.
Can I move Office 365 and CRM Online at the same time?
The move process for each service is handled separately, but the CRM Online move can be scheduled to coincide with the Office 365 admin center move if requested.
Will multi-geo instances be available to customers in Japan?
Multi-geo instances will be supported for Japan. Availability of multi-geo instance support will be limited in the initial rollout to a fixed number of eligible customers upon request, and we’ll continue to expand over time.
For additional guidance regarding multiple tenants and multiple instances, see Multiple online instances or tenants. This link will be updated with the CRM Online 2015 launch.
How will this affect CRM Online users or partners?
Regardless of where CRM Online is provisioned, you’ll have the ability to determine which of your users will have access to those services based on how you configure CRM Online.
Will Dynamics CRM be available on Azure Infrastructure as a Service (IaaS) in Japan?
At this time CRM Online is only available for dev/test scenarios and isn’t supported for production use cases. Developers can leverage their MSDN subscription and Azure credits for dev/test scenarios. Note: we recently announced intent to support CRM Online on Azure IaaS but we are dependent on Azure Premium Storage availability being available in each geographic region. Azure’s Limited Public Preview will only be available in the U.S. and part of Europe. We do not have any additional information regarding other geos or general availability at this time.
Where can I find more about Microsoft Dynamics CRM Online security, data privacy, and compliance?
The Microsoft Dynamics CRM Online Trust Center will be updated as needed when the Japan datacenters launch into general availability. To see the current version of the Trust Center, see: Microsoft Dynamics CRM Trust Center.
Where can I find out more about the physical infrastructure for CRM Online?
Microsoft Global Foundation Services (GFS) is the engine that powers the Microsoft cloud services. GFS focuses on smart growth, high reliability, operational excellence, cost-effectiveness, environmental sustainability, and a trustworthy online experience for customers and partners worldwide.
GFS delivers the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Bing, Outlook.com, MSN, Office 365, Xbox Live, and CRM Online. The infrastructure is comprised of a large global portfolio of datacenters, servers, content distribution networks, edge computing nodes, and fiber optic networks. The portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in more than 140 countries/regions worldwide.
For information on Microsoft Global Foundation Services, see: https://www.microsoft.com/datacenter
Will Microsoft Dynamics Marketing, Social Engagement, and Parature, from Microsoft be available in the Japan datacenters?
These services will be available for purchase in the local market but will be delivered outside of the Japan datacenters at this time. Note: CRM Online leverages Microsoft Azure Active Directory and Multi-Factor Authentication, which don’t offer a region choice to customers.
Pricing
How will billing be handled for customers whose instances are moved from an existing tenant located outside of Japan to a new tenant in Japan?
Billing is related to the country/region where the customer signs up for the CRM Online service, not where the service is deployed.
Will all versions of CRM Online be available?
You’ll be able to purchase all licenses that are currently available in the market today. For more information, see: Microsoft Dynamics Pricing List.
See Also
Other Resources
Japan datacenter - Office 365 FAQ