Microsoft Dynamics CRM system requirements and required technologies

Article
06/06/2016

Applies To: Dynamics CRM 2013

Microsoft Dynamics CRM Online reduces the system requirements of traditional on-premises deployments by operating all the infrastructure and platform essentials in the cloud. At a glance, the minimum software requirements for users and administrators of Microsoft Dynamics CRM Online includes the following:

Windows operating system when you use CRM for Outlook. Apple Mac, when running Apple Safari, supported tablet, or mobile device.
Supported web browser, such as later versions of Internet Explorer or the latest versions of Apple Safari, Google Chrome and Mozilla Firefox.
Microsoft Office Outlook (optional).

Microsoft Dynamics CRM 2013 on-premises versions have a much larger requirement for both hardware and software than Microsoft Dynamics CRM Online. Microsoft Dynamics CRM 2013 on-premises versions require the software listed previously plus the following software:

Microsoft Windows Server
A Microsoft Windows Server Active Directory infrastructure
An Internet Information Services (IIS) website
Microsoft SQL Server 2008 or Microsoft SQL Server 2012
Microsoft SQL Server 2008 Reporting Services or Microsoft SQL Server 2012 Reporting Services
Microsoft Exchange Server or access to a POP3-compliant email server (optional)
SharePoint Server (required for document management)
Claims-based security token service (required for Internet-facing deployments)
Windows operating system when you use CRM for Outlook. Apple Mac, when running Apple Safari, supported tablet, or mobile device.
Supported web browser, such as later versions of Internet Explorer or the latest versions of Apple Safari, Google Chrome and Mozilla Firefox.
Microsoft Office Outlook (optional).

Note

For detailed hardware and software requirements or specific product versions and service pack levels that are supported, see the links in “In this Section” later in this topic.

Important

Typically, Microsoft Dynamics CRM applications support the latest version and service pack (SP) for all required components, such as Windows Server, Microsoft SQL Server, and Microsoft Office. However, to fully support the latest version of a required component, you should apply the latest update for Microsoft Dynamics CRM. For information about the latest update, see Microsoft Dynamics CRM 2013 updates and hotfixes.

For the compatibility status of the required or optional components that are updated, see Microsoft Dynamics CRM Compatibility List.

Microsoft Dynamics CRM 2013 matches the support policy for all dependent products and technologies, such as Microsoft Office or Microsoft Exchange Server. For example, mainstream support for Microsoft Office 2010 ends 10/13/2015; therefore mainstream support for CRM for Outlook running on Microsoft Office 2010 also ends on that date. For more information, see Select a Product for Lifecycle Information.

Before you install Microsoft Dynamics CRM 2013, review the following topics, which provide detailed information about the products and technologies that are required or optional for Microsoft Dynamics CRM 2013.