Set up CRM for phones and CRM for tablets

 

Applies To: Dynamics CRM 2015

Your users want their CRM data while on-the-go. We’ve got three mobile CRM apps for you to deploy:

• CRM for phones: If you’re running Microsoft Dynamics CRM Online 2015 Update 1, we’ve got a new phone app for you that’s been reworked to be “Configure once, deploy everywhere”. Design your information architecture once and the customizations will automatically flow to all form factors. Much is shared with CRM for tablets.

   Video: Extend Dynamics CRM to your Smart Phone with CRM Online 2015 Update 1

• CRM for tablets: With the same basic features as CRM for phones, tablet users will appreciate the CRM experience optimized for a larger screen.

• CRM for phones express: If you’ve not yet updated to Microsoft Dynamics CRM Online 2015 Update 1 or you’re running CRM on-premises, you can deploy CRM for phones express. See Set up CRM for phones express.

In this topic

Get started with CRM for phones and CRM for tablets

What users need to do

What admins need to do

Configure CRM for phones and CRM for tablets

Things to know about the new CRM for phones

Supported languages for CRM for phones and CRM for tablets

Entities and CRM for phones and CRM for tablets

Considerations and best practices for securing CRM data on CRM for phones and CRM for tablets

Other features

Microsoft Dynamics CRM for Good

Privacy notice

Get started with CRM for phones and CRM for tablets

Requirements

For hardware and software requirements for CRM for phones and CRM for tablets, see Support for CRM for phones and CRM for tablets.

Deployments

CRM for phones requires and can only connect to Microsoft Dynamics CRM Online 2015 Update 1. It cannot be used with Microsoft Dynamics CRM on-premises deployments or earlier versions of Microsoft Dynamics CRM Online.

CRM for tablets can connect to both Microsoft Dynamics CRM Online organizations and Microsoft Dynamics CRM on-premises deployments. Microsoft Dynamics CRM Online organizations using CRM for tablets require the Microsoft Dynamics CRM Online Fall ‘13 release or later.

Important

Microsoft Dynamics CRM 2013 or Microsoft Dynamics CRM 2015 on-premises deployments require Internet-Facing Deployment (IFD) for users to access their data on their tablets. If you have your Microsoft Dynamics CRM website available over the internet but it is not using the Microsoft Dynamics CRM IFD configuration, it is not supported. To verify that your on-premises deployment is configured for IFD, open Microsoft Dynamics CRM Deployment Manager on your Microsoft Dynamics CRM Server. The Authentication Summary section should show that both Claims-Based Authentication and Internet-Facing Deployment are enabled. More information: Configure IFD for Microsoft Dynamics CRM.

Required privileges

Microsoft Dynamics CRM uses a security privilege, CRM for mobile, to provide access to CRM for phones and CRM for tablets. Use the following process to check and assign the security privilege for a security role:

1. Go to Settings > Security.

2. Choose Security Roles.

3. Choose a security role > Business Management tab.

4. In the Privacy Related Privileges section, verify that CRM for mobile is set to Organization. If not, click or tap CRM for mobile.

5. Choose Save and Close to save the changes to the security role.

6. Send an email to the tablet-enabled users to let them know they can download the mobile app from the app store. Include the organization URL and sign-in information in the email.

This applies to new installations of Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2013, and Microsoft Dynamics CRM 2015, as well as customers that upgrade from Microsoft Dynamics CRM 2011. You can add or remove this privilege from custom or default security roles to meet your business needs. If a user does not have this privilege, they will receive the following error:

You haven't been authorized to use this app. Check with your system administrator to update your settings.

Note

Microsoft Dynamics CRM includes the ability to audit user access. Audit events are logged if a user accesses your CRM organization through CRM for tablets. However, there is not a new event type that indicates the access was through CRM for tablets. The audit login events would appear as User Access via Web Services.

What users need to do

See the topic: Help & Training: CRM for Phones and Tablets User's Guide

Install CRM for phones and CRM for tablets

Help & Training: Install CRM for tablets and phones

Tip

Be sure to provide users the URL and credentials they need to sign in.

What admins need to do

Enable dashboards for CRM for phone and CRM for tablet users

Multiple dashboards are available for CRM for phones and CRM for tablets users. After you enable standard or custom dashboards for mobile access, users can easily modify which dashboards appear and how they appear on their phones or tablets.

1. Go to Settings > Customizations.

2. Choose Customize the System.

3. Under Components, choose Dashboards.

4. Double-click or press and hold the dashboard you want to enable for phone or tablet access.

5. Choose Properties > Enable for mobile > OK.

6. Choose Save.

Instruct your users on how to set and view the enabled dashboards on their phone or tablet. More information: Help & Training: Get around in CRM for phones and tablets

You can assign security roles to a dashboard so that the dashboard appears only to users with certain security roles. For example, to set who has access to the Sales Dashboard, choose Settings > Customizations > Customize the System > Components > Dashboards and select the Sales Dashboard. Then, choose Enable Security Roles.

Get your on-premises deployment ready for CRM for Windows 8.1 tablets

Important

The following content covering registry changes applies to CRM for tablets and not CRM for phones.

There are two CRM for tablets apps in the Windows store, one for Windows 8.1 and Windows 8 (deprecated). To deploy the CRM for Windows 8.1 app, review the following scenarios.

Scenario	Admin action
You’re using Microsoft Dynamics CRM Online Spring ‘14 or later.	None. You can skip the steps in this section. They apply only to on-premises Microsoft Dynamics CRM.
You’re using an on-premises version of CRM that is earlier than Microsoft Dynamics CRM 2013 Service Pack 1 (SP1).	Update to Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) or later and then follow the steps in this section.
You organization is running Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) or later.	Follow the steps in this section.

Note

If you need to delay updating to Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) or later, your users can use the Windows 8 app.

Prior to your users installing the Windows 8.1 app, complete these steps:

1. Make sure your CRM server is updated to Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) or later.

2. Update a registry setting on your mobile devices.

Note

If users have installed the CRM for Windows 8.1 app prior to you making these registry changes, they will need to restart the tablet app after the changes are complete.

Update the registry on managed mobile devices

If your mobile devices are managed - under the control of group policy - do the following:

Warning

This task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, open the following link to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows.

1. If you plan on using group policy to do a domain wide deployment of the registry change required and your server is not running Windows Server 2012 R2, download and install the Windows Server Administrative Templates.

2. Open the Group Policy Management Editor.

3. Select an existing policy or create a new policy.

4. Go to Computer Configuration > Policies > Administrative Templates > Windows Components > App runtime and set Turn on dynamic Content URI Rules for Windows store apps to Enabled.

5. Choose Show and add the URL for your organization. For example, https://orgname.contoso.com.

6. Close the group policy editor and save your changes.

More information: How to update links to external web pages for an enterprise environment and Group Policy

Update the registry on unmanaged mobile devices using a script

If your mobile devices are unmanaged, see the following sample PowerShell script that shows how to change the registry on each Windows 8.1 device.

# *********************************************************
#    Copyright (c) Microsoft. All rights reserved.
#    This code is licensed under the Microsoft Limited Public License.
#    THIS CODE IS PROVIDED *AS IS* WITHOUT WARRANTY OF
#    ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY
#    IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR
#    PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.
# *********************************************************
param([string]$admin)

#Force PowerShell to relaunch in Admin mode
if($admin -ne 'LaunchingAsAdminNow') 
{
    $Args = '-ExecutionPolicy Unrestricted -file "' + ((Get-Variable MyInvocation).Value.MyCommand.Path) + '" LaunchingAsAdminNow'
    $AdminProcess = Start-Process "$PsHome\PowerShell.exe" -Verb RunAs -ArgumentList $Args -PassThru
}
else
{
    # Create Packages key if it does not exist
    $packages=Get-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages -ErrorAction SilentlyContinue
    if($packages -eq $null)
    { New-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies -Name Packages}

    # Create Applications key if it does not exist
    $apps=Get-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages\Applications -ErrorAction SilentlyContinue
    if($apps -eq $null)
    { New-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages -Name Applications}

    # Add or overwrite EnableDynamicContentUriRules value to 1
    New-ItemProperty -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages\Applications -Name EnableDynamicContentUriRules -PropertyType DWord -Value 1 -force

    # Create ContentUriRules key if it does not exist
    $rules=Get-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages\Applications\ContentUriRules -ErrorAction SilentlyContinue
    if($rules -eq $null)
    {New-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages\Applications -Name ContentUriRules}

    # Prompt user for the domain uri
    $domainname = Read-Host 'Please provide the domain uri that you want to add to the allow list(such as https://*.contoso.com:444)'

    # Add uri to the allow list under ContentUriRules
    $urls=Get-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages\Applications\ContentUriRules -ErrorAction SilentlyContinue
    New-ItemProperty -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Packages\Applications\ContentUriRules -Name ($urls.ValueCount+1) -PropertyType String -Value $domainname -force
}

Update the registry on unmanaged mobile devices using the Registry Editor

If your mobile devices are unmanaged, you can also change the registry on each Windows 8.1 device with the following steps:

1. Start Registry Editor.

2. Before making changes to your registry, you should make a backup. Choose File > Export and enter your settings.

3. Locate the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\policies

4. Right-click or tap policies, point to New, and then choose Key.

5. Type Packages, and then press ENTER.

6. Right-click or tap Packages, point to New, and then choose Key.

7. Type Applications, and then save the text.

8. Right-click or tap Applications, point to New, and then choose DWORD (32-bit) Value.

9. Type EnableDynamicContentUriRules and then save the text.

10. Right-click or tap EnableDynamicContentUriRules, and then choose Modify.

11. Type 1 in the Value Data box, and then choose OK.

12. Right-click or tap Applications, point to New, and then choose Key.

13. Type ContentUriRules, and then save the text.

14. Right-click or tap ContentUriRules, point to New, and then choose String Value.

15. Type 1, and then save the text.

16. Right-click or tap 1, and then choose Modify.

17. Type your CRM organization’s URL in the Value Data box (for example, https://contoso.com), and then choose OK.

18. Exit the Registry Editor.

    Now you can point your users to the Windows 8.1 app, so they can get the added functionality of the offline experience. More information: Help & Training: Install the CRM for tablets app

Configure CRM for phones and CRM for tablets

Navigation Bar

If an entity is enabled for CRM for mobile and appears in the nav bar (sitemap) for the web application, it will also appear on the nav bar in CRM for phones and CRM for tablets.

The CRM for phones and CRM for tablets apps will show the entities as a flat list in the same order as the sitemap in the web application. They ignore any groupings within web application areas. You can add an entity to multiple groups on the web application, but CRM for phones and CRM for tablets display a flattened list and do not show any repeats. CRM for phones and CRM for tablets apply your Microsoft Dynamics CRM security role, so you will not see an entity unless you have at least read access to that entity.

Custom entities use a fixed custom entity icon.

 

Simple lists

The lists of records that appear on the Sales Dashboard and within a form appear as simple lists. These lists have a different appearance than the typical view of records. There are a few frequently used actions you can perform on a simple list:

Note

Simple lists are not available in CRM for phones. Instead use the command bar (…) and choose Select View to change your view.

• Tap the header of a list to access the full list for the current view.

• Tap a list item to open the form for that item.

• Tap and hold an item to display the command bar.

• Tap the New Item button (+) to the right of the view name to create a new record of that type.

Note the following.

• The New Item button (+) appears to the right of the view name for any entity type that is Read/Write enabled for CRM for tablets.

• Simple lists retrieve ten records at a time regardless of the Records Per Page setting in your Personal Options area of the web application. As you scroll to the bottom of the list, CRM for tablets displays additional records.

Fields Displayed

A typical view of records displays all columns in the view definition. A simple list displays the first few columns from the selected view. Simple lists are also capable of displaying images for each record if the entity is enabled to display images.

The number of fields displayed in the list is different depending on whether or not the entity is enabled for images. If the entity is enabled for images, the image is the first thing to appear. Next to the image the primary field for the entity is displayed first and will wrap up to 2 lines. The primary field is followed by the first 2 columns in the view that are not the primary field. Those fields will each appear on 1 line.

If the entity is not enabled for images, the primary field for the entity is displayed first. The primary field is followed by the first 3 columns in the view that are not the primary field.

There are a few special list types. The Activity, Stakeholders, and Sales Team lists are discussed in the next sections.

Activity Lists

The simple list for activities includes some special functionality that isn’t available on other lists. Each standard activity type (such as Phone call and Task) includes an icon to differentiate it from the other activity types. Next to the icon, the primary field for the activity is displayed and will wrap up to 3 lines. The next field to display is the first field from the view excluding the primary field, Due Date, and Activity Type. Activities that can be marked as complete will include a check box next to them. Simply tap the check box to mark the activity as complete.

The activities list displays activities that are due today and past due activities in a darker color. Activities that are not due today or past due appear in a lighter color. Activities with a due date will display the date and time of when they are due.

Important

Microsoft Dynamics CRM uses a composite Activity entity to store and retrieve data common between different activity types (such as Task, Appointment, or Phone Call). The due date for activities is stored in the Actual End field for the composite Activity entity. Appointment activities have a Start Date and End Date. Because the due date for the activities list is retrieved from the Actual End field, the time that an appointment ends is displayed in the Activities list. This means that an appointment that starts at 1pm and ends at 2pm will show a time of 2pm on the tile for the appointment in the activity simple list.

 

Note the following:

• The Description field for emails will not appear in lists. This is because it may contain HTML.

• For Activities, the New Item button (+) opens a flyout so you can select the type of activity to create. This flyout contains a list of all the read/write enabled activities.

Stakeholders and Sales Team Lists

The Stakeholders and Sales Team lists that appear within an Opportunity display the primary field and role. These two entity lists have inline create and editing. When you tap the New Item button (+) on these lists, the existing list items move down and a lookup and a drop-down list will become present. Now you can select (or create) an entity to add to the list through the lookup, and to assign a role through the drop-down list.

 

Editing is an inline experience as well. If you tap the down arrow next to the role name, the drop-down list appears in edit mode and you can change roles.

Select View

To change the view used to display a list of records, tap and hold the name of the list. The command bar appears, which includes the Select View button. Tap the Select View button to select a different view.

Personal views are listed before system views. You can’t create new views within Microsoft Dynamics CRM.

Charts

All the charts you can create in the Chart Designer, such as Bar, Line, Pie, and Funnel charts, are viewable in CRM for phones and CRM for tablets.

Note the following:

• Open a chart from the Sales Dashboard to get a page with a chart and the records used to generate the chart.

• Choose the chart sections to view the records filtered for that part of the chart.

• Charts are not available when offline with CRM for phones and CRM for tablets.

Forms

Forms in CRM for tablets are based on the development principle of “Design once and deploy across clients.” Entity behavior and business processes in CRM for tablets forms function similarly to forms in the web application, but with a flow tailored for a tablet.

Note

Forms work a bit differently for CRM for phones. See the section below Things to know about the new CRM for phones.

Sales Lead form in web application

>

Sales Lead form in CRM for tablets

 

 

This diagram shows common parts of the updated entity forms in the web application.

 

Microsoft Dynamics CRM for tablets takes many of the main form elements and presents them in a way that is optimized for tablets, as shown in the following diagram.

 

Relationships

The Relationships area of the form displays entity relationships that are configured in the Navigation area of a form. If an entity relationship is configured to appear in the Navigation area within the form customization and the entity is enabled for CRM for tablets, the entity relationship will appear in the Relationships section. The Connections relationship tile is not displayed in CRM for tablets.

The relationships section also displays a tile to represent the owner of the record, which is a Lookup field. In addition to the Owner tile, there are some other examples of hardcoded tiles that represent Lookup fields. For example: The Contact form contains a tile to display the parent account. You cannot choose additional Lookup fields to be displayed as tiles in this section.

Form customization that shows navigation items on the left side of the screen

 

Relationships section within a form

 

Note the following:

• Forms in CRM for tablets are limited to 5 tabs (or 75 fields and 10 lists). This limit includes hidden fields.

• Activity Feeds and Yammer are not supported in CRM for tablets.

Things to know about the new CRM for phones

Forms

Forms in CRM for phones use the Main form type. Entity behavior and business processes in CRM for phones forms function similarly to forms in the web application, but with a flow tailored for a phone.

To further simplify forms, you can hide components from appearing in the phone app. You can hide tabs, sections, sub-grids, fields, and charts. For example, to hide the Details tab in the Contact form, choose Settings > Customizations > Customize the System > Components > expand Entities > expand the Contact entity > Forms. Select the Contact form, then scroll down and choose Details. Choose Change Properties and uncheck Available on phone to hide the Detail tab from appearing on the Contact form for phone users.

Other differences with CRM for tablets

There are a few differences between CRM for phones and CRM for tablets:

1. Simple lists are not available in CRM for phones. Instead use the command bar (…) and choose Select View to change your view.

2. Duplicate detection is not available.

3. The Open in browser feature is not available.

Supported languages for CRM for phones and CRM for tablets

CRM for phones and CRM for tablets support the following languages:

• Basque (Basque) - 1069

• Bulgarian (Bulgaria) - 1026

• Catalan (Catalan) - 1027

• Chinese (Hong Kong S.A.R.) - 3076

• Chinese (People's Republic of China) - 2052

• Chinese (Simplified) - 2052

• Chinese (Taiwan) - 1028

• Chinese (Traditional) - 1028

• Croatian (Croatia) - 1050

• Czech (Czech Republic) - 1029

• Danish - 1030

• Dutch - 1043

• English - 1033

• Estonian - 1061

• Finnish - 1035

• French - 1036

• Galician

• German - 1031

• Greek - 30

• Hindi (India) - 91

• Hungarian - 36

• Indonesian - 62

• Italian - 1040

• Japanese - 1041

• Kazakh - 705

• Korean - 82

• Latvian - 371

• Lithuanian - 370

• Norwegian - 47

• Polish - 48

• Portuguese (Brazil) - 55

• Portuguese (Portugal) - 2070

• Romanian - 40

• Russian - 7

• Serbian

• Slovak - 421

• Slovenian - 386

• Spanish - 3082

• Swedish - 46

• Thai - 66

• Turkish - 90

• Ukrainian - 380

When the application first loads after installation, it will determine the device language and load the user interface in that language. If the device language is not one of the supported languages, the application will load in English. Once the application has been configured in a Microsoft Dynamics CRM organization, the application will load in the language specified in the user’s personal options. If the user language is not one of the supported languages, the application will fall back to the base language of the CRM organization, if it is in the supported language list. If the organization’s base language isn’t supported, English will be the final fallback if it is enabled on the server.

Entities and CRM for phones and CRM for tablets

You can enable a limited set of entities for CRM for phones and CRM for tablets. To see if an entity is enabled or to enable an entity, choose Settings > Customizations > Customize the System > Entities. Select an entity and review the Outlook & Mobile settings.

Note the following:

• All custom entities can be enabled for CRM for phones and CRM for tablets.

• You can use the Lookup for entities that are not enabled for CRM for phones and CRM for tablets from a record that is enabled and see the data. However, the entity will not be editable.

Entities that are visible and read-write in CRM for phones and CRM for tablets

Entity Name	CRM for phones and CRM for tablets Visibility Property	CRM for phones and CRM for tablets Read-only Property
Account	Modifiable	Modifiable
Activity	Not modifiable	Not modifiable
Appointment	Modifiable	Modifiable
Case	Modifiable	Modifiable
Competitor	Modifiable	Modifiable
Connection	Not modifiable	Modifiable
Contact	Modifiable	Modifiable
Lead	Modifiable	Modifiable
Note	Not modifiable	Not modifiable
Opportunity	Modifiable	Modifiable
Opportunity Product	Modifiable	Modifiable
Phone Call	Modifiable	Modifiable
Queue Item	Modifiable	Modifiable
Social Activity	Modifiable	Modifiable
Social Profile	Modifiable	Modifiable
Task	Modifiable	Modifiable

 

Entities that are visible and read-only in CRM for phones and CRM for tablets

Entity Name	CRM for phones and CRM for tablets Visibility Property	CRM for phones and CRM for tablets Read-only Property
Attachment	Not modifiable	Not modifiable
Email	Modifiable	Not modifiable
Entitlement	Not modifiable	Not modifiable
Knowledge Base Record	Modifiable	Not modifiable
Product	Modifiable	Not modifiable
Queue	Modifiable	Not modifiable
SLA KPI Instance	Not modifiable	Modifiable
Team	Not modifiable	Not modifiable
User	Not modifiable	Not modifiable
Web Resource	Not modifiable	Not modifiable

Authentication and CRM for phones and CRM for tablets

CRM for phones and CRM for tablets authenticate users by using browser-based authentication, which means no credentials are stored on the phone.

Microsoft Dynamics CRM Online

CRM for phones and CRM for tablets users transitioned to Microsoft Dynamics CRM Online on Microsoft Online Services environment will automatically renew their sign-in for up to 30 days.

Microsoft Dynamics CRM 2015 (on-premises versions)

CRM for tablets connections to Microsoft Dynamics CRM 2015 require an Internet-Facing Deployment.

Note

Microsoft Dynamics CRM 2013 or Microsoft Dynamics CRM 2015 is required for CRM for tablets users to connect to their Microsoft Dynamics CRM organization. Organizations that are using earlier versions of on-premises editions of Microsoft Dynamics CRM will need to upgrade.

Considerations and best practices for securing CRM data on CRM for phones and CRM for tablets

Consider the following when planning security for CRM for tablets.

• Data transmission. CRM for tablets requires an Internet-facing deployment (IFD) so when your organization’s mobile devices synchronize CRM data with your online or on-premises CRM, the data is encrypted with Secure Sockets Layer (SSL).

• Cached data. CRM for phones and CRM for tablets only cached records and lists that you’ve recently accessed in the app. To clear cached data, users can either sign out or reconfigure. More information: see “What’s the difference between sign out and reconfigure?” in Help & Training: Sign out or reconfigure CRM for tablets

• Encrypting cached data. Cached data is not encrypted. You can use BitLocker to encrypt the entire hard drive on a Windows 8 device. For Apple and Android devices, consider Windows Intune or a product from another company to encrypt the hard drive on the mobile device.

Other features

Save

Records are saved in CRM for tablets based on how you configured auto save in your organization settings. To view your save settings, choose Settings > Administration > System Settings > General tab. View the settings under Select the default save option for forms.

If autosave is:

• Enabled for the organization, changes to forms are saved when users leave forms.

• Disabled for the organization, users must use the command bar in and choose Save to save form changes.

Images

Images, such as contact photos, are not stored in the browser cache. Images may not be displayed when users work offline with CRM for tablets.

Microsoft Dynamics CRM for Good

Microsoft Dynamics CRM for Good is a special version of CRM for tablets that works with Good Technology’s mobile security platform. Microsoft Dynamics CRM for Good is currently supported for Apple iPad and Apple iPhone running iOS 7 or later. To use Microsoft Dynamics CRM for Good, you must have Good Dynamics server software and services from Good Technology.

The app is listed in the Good Dynamics Marketplace and can be downloaded from the Apple App Store.

What the admin needs to do

Your organization should have services set up with Good Technology. Then, follow the common directions for configuring CRM for tablets in: What admins need to do.

In addition, the Good Dynamics admin should do the following:

1. Within the Good Control server, authorize the Microsoft Dynamics CRM for Good app for mobile users.

2. Within the Good Control server, add connection URLs to the allowed list. Any domain that the app needs to access for connection or content must be in the Allowed Domains list.

   If you are using the tunneling service provided by Good Dynamics, see: Configure a Microsoft Dynamics CRM Internet-facing deployment.

3. Send users the email address and access key they will need to set up the app, or set up another secured application to act as an authentication delegate.

What users need to do

Users should update to the latest version of the Dynamics CRM for Good application. On the Apple App store, the latest version is 1.1. On the Good Dynamics Marketplace or Good Control Console, the latest version is listed as 1.1.0.

Direct your users to: Secure your mobile data with Microsoft Dynamics CRM for Good

Supported languages

Dynamics CRM for Good supports the same languages as CRM for tablets. However, when users are viewing Good Dynamics pages, only the following languages are supported:

• Dutch - 1043

• English - 1033

• French - 1036

• German - 1031

• Italian - 1040

• Spanish - 3082

While viewing Good Dynamics pages, if you’re not using one of the languages listed, the screens will be English.

Things to know about Microsoft Dynamics CRM for Good

• Requires Microsoft Dynamics CRM 2015. Connecting to earlier versions is not a supported secure configuration.

• The Dynamics CRM for Good Apple app requires Microsoft Dynamics CRM 2015 when running on an iPad.

• The Dynamics CRM for Good Apple app requires Microsoft Dynamics CRM Online 2015 Update 1 when running on an iPhone.

• Microsoft Dynamics CRM on-premises version requires an Internet-Facing Deployment to use this application.

• There are multiple policies Good Dynamics administrators set to control data sharing between apps on the mobile device.

  1. Prevent click-to-call: Enable to prevent users from initiating a phone call from within the Dynamics CRM for Good app.

  2. Prevent opening OneNote: Enable to prevent users from opening notes stored in Microsoft OneNote.

  3. Prevent click for mapping: Enable to prevent users from opening an address in the mobile device's native maps application.

  4. Require a secure browser for opening URLs: Enable to ensure browser windows launched from the Dynamics CRM for Good app use a secure browser application.

  

   

• Enable the Prevent Data Leakage setting in the Security Policies tab to cover other situations including using a secure app for email, and handling of copy/paste scenarios.

  

   

• All data stored on the client when using Dynamics CRM for Good is encrypted using Good Dynamics APIs.

• Remote wipe is available and will not affect non-secured apps leaving personal apps and information untouched.

• Contact Good Technology regarding the specific support that can be provided with your suite/pricing, as well as the proper server setup for your needs and situation.

Privacy notice

Licensed Dynamics CRM Online users with specific Security Roles (CEO – Business Manager, Sales Manager, Salesperson, System Administrator, System Customizer, and Vice President of Sales) are automatically authorized to access the service by using CRM for tablets, as well as other clients.

An administrator has full control (at the user security role or entity level) over the ability to access and the level of authorized access associated with the tablet client. Users can then access CRM Online by using CRM for tablets, and Customer Data will be cached on the device running the specific client.

Based on the specific settings at the user security and entity levels, the types of Customer Data that can be exported from CRM Online and cached on an end user’s device include record data, record metadata, entity data, entity metadata, and business logic.

More information

For more information, see:

• Good Secure Mobility Platform

• Help & Training: CRM for Phones and Tablets User's Guide

• Secure your mobile data with CRM for Good

See Also

Things to know about CRM for phones and tablets
Help & Training: Install CRM for tablets and phones
Help & Training: CRM for Phones and Tablets User's Guide
Watch Microsoft Dynamics CRM videos on YouTube
Set up CRM for phones express

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