Supported web browsers and mobile devices


Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online


The information provided here is for versions of Dynamics 365 prior to Dynamics 365 (online), version 9.0. For the latest documentation, see Supported web browsers and mobile devices.

Users can access the Microsoft Dynamics 365 Web application on the most recent versions of the following browsers:

  • Internet Explorer on Windows

  • Microsoft Edge on Windows 10

  • Firefox on Windows

  • Safari on Mac OS X

  • Chrome on Windows or Google Nexus 10

For more detailed information about supported browsers, see Web application requirements for Microsoft Dynamics 365.

For a mobile device, such as an iPad or smartphone, the following apps are available:

  • Microsoft Dynamics 365 for iPad

  • Microsoft Dynamics 365 for Windows 8

For more detailed information about supported phones and tablets, see Support for Dynamics 365 for phones and Dynamics 365 for tablets.


  • Users who try to view Microsoft Dynamics 365 on an unsupported browser may be redirected to Microsoft Dynamics 365 for phones. This is a basic service that has limited functionality, and isn’t intended to serve as a substitute for the full feature set of Microsoft Dynamics 365. We recommend that users choose a supported browser or a Microsoft Dynamics 365 app specific to the device.

  • If you have added content to forms or dashboards in an iFrame, you might have implemented security restrictions around certain actions in that content, such as external links. Keep in mind that in Firefox, this security restriction code will likely be unsupported.

Known issues when you run Microsoft Dynamics 365 with certain web browsers

This section describes the known issues when you run Microsoft Dynamics 365 in a web browser.

Limited copy and paste support in Firefox and Chrome

Copy and paste functionality by using the clipboard is not yet fully supported on the Firefox and Chrome web browsers; the Copy a Link button at the top of the page may not function as expected.

You receive an error opening an Excel worksheet when you use Safari

If you export a Microsoft Office Excel worksheet as a Dynamic Worksheet while using Safari, you may receive an error when trying to open the file. To remedy this, right-click the file, click Get Info, and, under Open With, select Excel.

See Also

Getting started
Key preparation and configuration tasks

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