Install or remove a preferred solution


Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online


The information provided here is for versions of Dynamics 365 prior to Dynamics 365 (online), version 9.0. For the latest documentation, see Install, update, or remove a preferred solution.

Install preferred solutions to gain added features and functionality for Microsoft Dynamics 365 (online).

List of preferred solutions

The list of available solutions varies. Some solutions like Office 365 groups for Dynamics 365 are freely available and visible by default. Trials for some solutions are gated and will only be visible if you go through Settings > Dynamics Marketplace or and sign up for the solutions. If you buy a new service subscription through Office Commerce, any associated solution installer also becomes visible in the Solutions tab after that purchase is recognized by the provisioning system.

Install a preferred solution

  1. Sign in to with your Global administrator or Dynamics 365 System Administrator credentials.

  2. Click Admin centers > Dynamics 365

  3. Click the Instances tab, and then select the instance to add the solution to.

  4. Click Solutions.

  5. Select the solution you want to install and click Install.

    Proceed through Terms of service to accept the terms.

The status for the solution changes to Installation pending.

The status for the solution will change to Installed when the solution is ready.

Delete a preferred solution

  1. Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.

  2. Sign in to Dynamics 365.

  3. Click Settings > Solutions.

  4. Select a solution and click Delete.

See Also

Extend Dynamics 365 with integration and solutions

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