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ServiceCallDocument

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Description

The common properties for a service call document in the Field Service module in Microsoft Dynamics GP.

Properties

Property

Type

Length

Default

Description

CustomerReference

string

22

Empty

The customer's reference on the service call.

Description

string

62

Empty

A description of the service call.

IsOnHold

boolean

N/A

False

Indicates when the service call is on hold.

PaymentTermsKey

PaymentTermsKey

N/A

Empty

The payment terms key object that uniquely identifies the payment term for the service call.

PriceLevelKey

PriceLevelKey

N/A

Empty

The price level key object that uniquely identifies the price level for the service call.

Priority

int

N/A

0

The priority level of the service call.

ResponseDateTime

dateTime

N/A

Empty

The date and time by which a response should be initiated for the service call, based on any applicable contract terms.

ServiceAreaKey

ServiceAreaKey

N/A

Empty

The service area key object that uniquely identifies the service area for the service call.

ServiceContractKey

ServiceDocumentKey

N/A

Empty

The service contract key object that uniquely identifies the service contract for the service call.

ServiceTypeKey

ServiceTypeKey

N/A

Empty

The service type key object that uniquely identifies the service type for the service call.

ShipToAddress

ServiceCallShipToAddress

N/A

Empty

The address details for the ship to address.

StatusCodeKey

ServiceCallStatusCodeKey

N/A

Empty

The status code key object that uniquely identifies the status for the service call.

TechnicianKey

ServiceTechnicianKey

N/A

Empty

The service technician key object that uniquely identifies the technician for the service call.

TimeZoneKey

ServiceTimeZoneKey

N/A

Empty

The time zone key object that uniquely identifies the time zone for the service call.

DocumentTotal

MoneyAmount

N/A

N/A

The total price of the current service call, including all labor, parts, additional charge, expense and sales tax values. This property is read-only.

EstimatedTimeToRepair

decimal

N/A

0.0

The time it typically takes to perform a repair based on the item, techniaicn, and problem code. This property is read-only.

LaborCharges

ServiceCharge

N/A

N/A

The details of labor charges related to the service call. This property is read-only.

MiscellaneousCharges

ServiceCharge

N/A

N/A

The details of miscellaneous charges related to the service call. This property is read-only.

PartsCharges

ServiceCharge

N/A

N/A

The details of part charges related to the service call. This property is read-only.

PreTaxDocumentAmount

MoneyAmount

N/A

N/A

A summary of the pre-tax price of all labor, parts, additional charge and expense entries attached to the service call. This property is read-only.

SalesPersonKey

SalespersonKey

N/A

Empty

The salesperson key object that uniquely identifies the salesperson for the service call. This property is read-only.

ServiceContractLine
SequenceNumber

decimal

N/A

N/A

The line sequence number of the contract associated to the service call. This property is read-only.

TaxAmount

MoneyAmount

N/A

N/A

The projected sales tax amount for the service call. This property is read-only.

TaxExemptNumber1

string

N/A

N/A

The customer's tax exemption number. This property is read-only.

TaxExemptNumber2

string

N/A

N/A

An additional customer's tax exemption number. This property is read-only.

TaxScheduleKey

TaxScheduleKey

N/A

N/A

The tax schedule key object that uniquely identifies the tax schedule for the service call. This property is read-only.

Distributions

ArrayOfServiceDistribution

N/A

N/A

A collection of service distributions.

Audits

ArrayOfServiceCallDocumentAudit

N/A

N/A

A collection of service call document audits.

Inherits from

ServiceDocument