Apply Customer Entries Window

Article
10/18/2021

Enables you to apply open customer ledger entries to other open entries for the customer on journal lines and sales documents or to posted unapplied entries.

When you receive a cash receipt from a customer or you make a cash refund, you must decide whether to apply the payment or refund to one or more open debit or credit entries. You can specify the exact amount that you want to apply. For example, you may only want to apply part of the payment and only partly apply customer ledger entries. For more information, see How to: Apply Customer Ledger Entries.

At some stage, it is important to close (apply) all customer ledger entries in order to obtain correct customer statistics and printouts of the account statements and finance charges.

You can apply customer ledger entries by using the following methods:

By entering information in a journal.
From a credit memo or return order.
When customer ledger entries are already posted but not applied.

The Apply Customer Entries window is composed of two parts:

The header, which displays information about the applying entry and gives you the option to see only the applied entries.
The lines, which display one line for each transaction. You cannot change the information in the fields on the line, except for the Applies-to ID field in which you can enter an applies-to ID, if relevant, and the Amount to Apply field in which you can specify the amount that you want to apply to the applying entry. At the bottom of the window are fields that have details of the entry being applied. You cannot enter anything in these fields.

Tip

For more information on how to navigate in the user interface, see Work with Microsoft Dynamics NAV. For assistance in finding specific pages, see Search.

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Apply Customer Entries Window

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