Social Engagement

Microsoft Dynamics NAV integrates with Microsoft Social Engagement and can be made available on customers, vendors, and items. You set up Microsoft Social Engagement for a specific record to monitor and collect data based on specific search criteria on different types of social media.

Microsoft Social Engagement enables collecting data from social media Web sites defined by specific search criteria. The collected data is presented in charts and graphs, and provides an overview of the positive, negative, or neutral feedback from your customers and users. Collecting this feedback can be an effective way to early discover and address possible issues with the products or services that you offer, and creditors, debtors, and suppliers that your business depends on.

Get started with Microsoft Social Engagement by creating a subscription and adding users. For more information, see Get Started with Social Engagement.

See Also

Other Resources

How to: Add Social Listening Search Topics
Setting up Social Listening
Social Engagement Setup
Social Media Search Topic
Known Limitations in Microsoft Social Listening