Response Time Overview

The Response Time (Hours) field is automatically filled in, depending on whether the service item is on a service contract.

Option	Description
Service item is included on contract	If the service item is on a service contract, the value in the Response Time (Hours) field is used on the corresponding service contract line if it is non-zero. Otherwise, the value in the Response Time (Hours) field from the corresponding service contract header is used if it is non-zero.
Service item is not included on contract	If the service item is on a service contract, the value in the Response Time (Hours) field is used on the corresponding service contract line if it is non-zero. Otherwise, the value in the Response Time (Hours) field from the corresponding service contract header is used if it is non-zero.

See Also

Tasks

How to: Change Response Times for Service Item Lines

Other Resources

Response Time (Hours)
Default Response Time (Hours)
Default Response Time (Hours)