Resources for Help and Support for Dynamics NAV

Article
02/05/2020

As a Dynamics NAV partner, you have access to resources that can help you support your Dynamics NAV customers, and you have access to resources that can help you be more productive as a partner.

This page outlines the resources available to you.

Product Help

The functionality in the default version of Dynamics NAV is described on the Docs.microsoft.com site as described in the following table.

Name	Location	Description
Business functionality docs	Microsoft Dynamics NAV documentation	Use this library to learn about business functionality.
Development and administration docs	Developer and IT-Pro Help for Microsoft Dynamics NAV	Use this content to learn how to extend, customize, and administrate Dynamics NAV.

Customize and extend the user assistance

Users have access to tooltips that can help them get unblocked, and context-sensitive links to learn more according to the Dynamics NAV user assistance model. If you customize or extend Dynamics NAV, you are expected to also customize the user assistance so that users will have access to content that can help them get started, get unblocked, and learn more. For more information, see User Assistance Model for Dynamics 365 Business Central.

Product versions and Help versions

In general, the Dynamics NAV content on the Docs.microsoft.com site reflects the latest version of Dynamics NAV online with limited support for earlier versions.

If you support Dynamics NAV customers, your solution might be older than the latest version. This means that the content in the business functionality docs might describe functionality that your users do not have access to. For a better experience, you can deploy a website based on Help Server and, optionally, add content from the Dynamics NAV or Dynamics 365 Business Central GitHub repos in addition to any content that you have otherwise contributed. For more information, see Working with Dynamics NAV Help Server.

Support

As a Dynamics NAV reselling partner, you are the first line of support.

Summary of where to file bugs and issues

As a partner, you have different support channels depending on what type of issue you want support for.

Issue type	Site
Report bug in supported in-market versions of Dynamics NAV	The Support for business site
Collaboration on the AL language and developer experience	The AL Developer Preview GitHub repo

Resources

As a partner, you can keep on top of current and upcoming capabilities, and you can share Microsoft's roadmap with your prospects, for example. This section provides links to places to keep track of for people who are new to Dynamics NAV as well as for people who have been working with the product for years.

Dynamics NAV blog posts

The Dynamics 365 blog is where Microsoft publishes announcements, updates, and tips and tricks, including for Dynamics NAV.

Name	Location	Description
Dynamics NAV on the Dynamics 365 blog	https://cloudblogs.microsoft.com/dynamics365/it/product/nav/	Use this blog to learn about opportunities, processes, and tools for the Dynamics NAV partner community. Some older blog posts are still available on the Community site.

Dynamics NAV communities

On the Dynamics NAV Community site, you have access to the Dynamics NAV Forum. You can use this forum to submit a question and learn from other community members. MVPs, partners, and Microsoft employees participate in the conversations.

You can also join the BCUG/NAVUG User Group for Dynamics 365 Business Central and Dynamics NAV, which is a user-led, user-driven community of more than 26,000 users, partners, and MVPs.

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