Client Language Support for Unified Messaging
Applies to: Exchange Server 2010
This topic describes Unified Messaging (UM) language packs and their availability in Microsoft Exchange Server 2010.
What Are Unified Messaging Language Packs?
Unified Messaging language packs allow an Exchange 2010 UM server to speak additional languages to callers and recognize other languages when callers use Automatic Speech Recognition (ASR) or when voice messages are transcribed. UM language packs contain:
- Pre-recorded prompts in the language of the UM language pack, for example, "After the tone, please record your message. When you’ve finished recording, hang up, or press the # key for more options."
- Grammar files in the language of the UM language pack that are used by a UM server to look up the names of users in the directory.
- Text-to-Speech (TTS) translation so that content, such as e-mail, calendar, and contact information, can be read to callers in the language of the UM language pack.
- Support for ASR, which allows callers to interact with UM using the voice user interface (VUI) in the language of the UM language pack.
In addition, UM language packs provide support for Voice Mail Preview, which allows users to quickly triage their voice messages by reading their transcripts from within a supported e-mail client such as Outlook or Outlook Web App.
All UM language packs are single files that can be downloaded. These language packs include the pre-recorded prompts, grammar files, Text-to-Speech (TTS) translation, and ASR. However, not all the UM language packs contain support for Voice Mail Preview.
The following UM language packs contain support for all the components and features, including Voice Mail Preview:
- English (US) - (en-US)
- French (France) - (fr-FR)
- Italian - (it-IT)
The following table includes the supported languages for Exchange 2010 Unified Messaging.
Supported languages for Exchange 2010 UM language packs
| Language | Country/Region | Culture ID | Availability | Prompts | Text-to-Speech | ASR | Voice Mail Preview |
|---|---|---|---|---|---|---|---|
Catalan |
Spain |
ca-ES |
Available soon |
|
|
|
|
Chinese (Hong Kong) |
China |
zh-HK |
Available soon |
|
|
|
|
Chinese (Simplified) |
China |
zh-CN |
√ |
√ |
√ |
|
|
Chinese (Traditional) |
Taiwan |
zh-TW |
√ |
√ |
√ |
|
|
Danish |
Denmark |
da-DK |
Available soon |
|
|
|
|
Dutch |
Netherlands |
nl-NL |
√ |
√ |
√ |
|
|
English |
Australia |
en-AU |
√ |
√ |
√ |
|
|
English |
Canada |
en-CA |
Available soon |
|
|
|
|
English |
India |
en-IN |
Available soon |
|
|
|
|
English |
United Kingdom |
en-GB |
√ |
√ |
√ |
|
|
English |
United States |
en-US |
√ |
√ |
√ |
√ |
|
Finnish |
Finland |
fi-Fl |
Available soon |
|
|
|
|
French |
Canada |
fr-CA |
√ |
√ |
√ |
|
|
French |
France |
fr-FR |
√ |
√ |
√ |
√ |
|
German |
Germany |
de-DE |
√ |
√ |
√ |
|
|
Italian |
Italy |
it-IT |
√ |
√ |
√ |
√ |
|
Japanese |
Japan |
ja-JP |
√ |
√ |
√ |
|
|
Korean |
Korean |
ko-KR |
√ |
√ |
√ |
|
|
Norwegian (Bokmal) |
Norway |
nb-NO |
Available soon |
|
|
|
|
Polish |
Poland |
pl-PL |
Available soon |
|
|
|
|
Portuguese |
Brazil |
pt-BR |
√ |
√ |
√ |
|
|
Portuguese |
Portugal |
pt-PT |
Available soon |
|
|
|
|
Russian |
Russia |
ru-RU |
Available soon |
|
|
|
|
Spanish |
Spain |
es-ES |
√ |
√ |
√ |
|
|
Spanish |
Mexico |
es-MX |
√ |
√ |
√ |
|
|
Swedish |
Sweden |
sv-SE |
√ |
√ |
√ |
|