What's in the Delivery Report
Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu
The Delivery Report dialog box shows you the delivery status and detailed delivery information for a message you sent or a message that was sent to you. If you're unable to view a delivery report or don't see the Delivery Reports tab under your e-mail options in Outlook Web App, check if your browser is supported for Outlook Web App. For more information, see Supported Browsers for Outlook Web App and Exchange Online.
- Subject The subject line of the message is displayed at the top of the report.
- From This shows the display name or e-mail address of the person who sent the message. The display name is usually the combination of a person's first name, middle name, and last name.
- To This shows the display name or e-mail address for each recipient of the message.
- Sent This shows the date and time that the message left the sender's mailbox.
- Close Click this at the bottom of the dialog box to exit the delivery report.
Summary to date
You will only see information under Summary to date if you sent a message to more than one recipient and you selected Search for messages I've sent to. This information includes the total number of recipients the message was sent to and a brief delivery status for each recipient. To see a detailed status for a recipient, select the recipient in the list.
Section | Description |
---|---|
Search |
To get delivery information for an e-mail address that you've sent a message to, type the address in the search box, and then click the magnifying glass. This kind of search is especially useful if you don't see a recipient listed. The list displays up to 30 recipients. Clear the search by clicking X. |
To |
This column shows the display name or e-mail address of the recipient. |
Status |
This column shows one of the following states for each recipient: Unsuccessful, Delivered, Transferred, Pending, Moved, or Group Expanded. |
Date |
This column shows the date and time the message left the sender's mailbox. |
E-Mail This Report Option
Click E-Mail This Report to launch a new e-mail message that contains a link to the selected delivery report. You can send the report to your helpdesk, your e-mail administrator, or the sender or recipient of the message.
Detailed delivery information
This section shows detailed delivery information.
Section | Description |
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Delivery Report for |
Shows the display name and e-mail address of the sender or recipient. |
Submitted |
Shows the date and time the message was delivered to the recipient's e-mail server. |
Status |
Shows the latest delivery state for the message. The message could have been delivered or could have another status, such as the following:
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