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Access Voice Mail, E-Mail, Calendar, and Contacts on a Phone That's Not Set Up with Outlook Web App

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Applies to: Office 365 for enterprises, Microsoft Exchange

You can use Outlook Voice Access to listen to your voice mail or e-mail and access your calendar or personal contacts over a phone that's not set up for voice mail. You need to enter a PIN to access your e-mail, calendar, and contact information from your phone.

How can I access my voice mail, e-mail, calendar, and contacts over the phone?

  1. Call the Outlook Voice Access telephone number, which you'll find on the Voice Mail tab.
  2. You'll hear, "Please enter your phone number."
  3. After you enter the phone number, you'll hear, "Please enter your PIN and press the # key."
  4. After you enter your PIN, you'll hear something like, "You have 2 new voice messages, 10 new e-mail messages, and your next meeting is at 10:00 A.M. Please say voice mail, e-mail, calendar, personal contacts, directory, or personal options."

What else do I need to know?

  • You will always need to enter a PIN when you call the Outlook Voice Access number from a phone other than the one you used to set up your voice mail.
  • When you enter a combination of letters and numbers, for example, "Mike1092", the numbers are mapped to themselves. For an e-mail alias of "Mike1092" to be entered correctly, you need to press the numbers 64531092. Also, there isn't a telephone key equivalent for characters other than A-Z and 0-9, so these characters shouldn't be entered as part of the alias. For example, the e-mail alias "mike.wilson" would be entered as 6453945766. Even though there are 11 characters, only 10 digits are entered because the period (.) doesn't have a digit equivalent.