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Record a Custom Voice Mail Greeting

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Applies to: Office 365 for enterprises, Microsoft Exchange

You can choose which greeting will be played to callers when you're not available or you don't answer your phone. By default, the voice mail system will generate a voice mail greeting, but you can change this greeting and record a personalized greeting for callers.

How do I record a personalized voice mail greeting?

  1. In Outlook Web App, click Options > Phone > Voice Mail tab.
  2. Under Outlook Voice Access, click Default voice mail greeting, and then click Call me to play or record the selected greeting.
  3. Follow the voice prompts to record and save your voice mail greeting.
  4. After you've recorded your voice mail greeting, click Save.

What else do I need to know?

  • The phone number listed in the Play on Phone section will be called when you click Call me to play or record the selected greeting to record your personalized greeting. This number can be changed.
  • You can also call in to Outlook Voice Access, enter your PIN, and then select the personal options menu to record and save voice mail greetings.

What if I want to know more?