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Change the Folder to Read From When You Call In to Outlook Voice Access

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Applies to: Office 365 for enterprises, Microsoft Exchange

You can choose which folder to read e-mail, voice mail, or other messages from when you use Outlook Voice Access. By default, when you use Outlook Voice Access, the Inbox folder is read.

How do I choose which folder to read from when I call in to Outlook Voice Access?

  1. In Outlook Web App, click Options > Phone > Voice Mail tab.
  2. Under Outlook Voice Access, click the name of the folder next to Read this folder.
  3. In the Select Folder window, select the folder you want from the list. Or, you can click Create New Folder to create a different folder for Outlook Voice Access to read from.
  4. After you've selected the correct folder, click OK.
  5. On the Voice Mail tab, click Save.

What else do I need to know?

  • You can listen to e-mail messages and calendar items or access your personal Contacts by calling in to Outlook Voice Access.
  • The phone number for Outlook Voice Access is included in the welcome e-mail message for Unified Messaging. However, if you've deleted this e-mail message, you can find the phone number by going to Options > Phone > Voice Mail tab. The phone number is listed in the Outlook Voice Access section.

What if I want to know more?