Get ticket by ID

API description

Retrieves specific ticket by its ID.

Prerequisites

One of the following permissions is required to call this API. To learn more, including how to choose permissions, see Permissions.

Permission type	Permissions
Delegated	Not Applicable
Application	MmdSupport.ReadWrite

HTTP request

GET https://mmdls.microsoft.com/support/odata/v1/tickets('TicketId')

Request headers

Header	Value
Authorization	Bearer {token} (Required)
Accept	application/json

Request body

Don't supply a request body for this method.

Response

If successful, this method returns a 200 OK response code and user details in the response body.

Example

Example request

The following is an example of the HTTP request.

GET https://mmdls.microsoft.com/support/odata/v1/tickets('TicketId')

Example response

The following is an example of the JSON response.

{ 
    "@odata.context": "https://mmd-support-prod-nam.trafficmanager.net/odata/v1/$metadata#Tickets/$entity", 
    "title": "Title", 
    "description": "Description", 
    "isPartner": true, 
    "type": "Incident", 
    "category": "Devices", 
    "subcategory": "Configuration/Policy", 
    "compromiseIndicator": null, 
    "usersOrDevicesImpacted": 100, 
    "relatedAlerts": null, 
    "businessImpact": "Business Impact", 
    "issueFirstNoticed": "2021-10-06T07:00:00Z", 
    "issueReproduced": true, 
    "endUserSupportEngaged": true, 
    "troubleshootingSteps": "Describe any performed remediation steps.", 
    "nextActionOwner": "Microsoft", 
    "nextActionTime": null, 
    "reproSteps": null, 
    "id": "MMD-1465058-R5V8P", 
    "severity": 2, 
    "state": "active", 
    "createdDateTime": "2021-12-14T04:28:18Z", 
    "resolvedDateTime": null, 
    "contact": { 
        "id": "Unique Id", 
        "givenName": "John", 
        "surname": "Doe", 
        "email": "jd@contoso.com", 
        "phoneNumber": "phone number", 
        "preferredLanguageId": "" 
    }, 
    "emails": [], 
    "attachments": [], 
    "notes": [] 
}