CRMIncident.CalculateTotalTime Method
The CalculateTotalTime method calculates the total time that is spent on the incident.
Syntax
[Visual Basic .NET]
Public Function CalculateTotalTime(
ByVal Caller As CUserAuth,
ByVal IncidentId As String
) As UInt32
[C#]
public uint CalculateTotalTime(
CUserAuth Caller,
string IncidentId
);
[C++]
public: unsigned long CalculateTotalTime(
CUserAuth* Caller,
String* IncidentId
);
Parameters
Caller
Specifies the identity of the caller. To perform this action, the caller must have the prvReadIncident privilege and access rights on the object. See CUserAuth.
IncidentId
Specifies the ID of the incident.
Return Value
Returns a UInt32 type that specifies the total time in minutes that has been spent on the incident.
Remarks
If there is an error, SOAP throws an exception and the error message is reported in System.Web.Services.Protocols.SoapException.Detail.OuterXml.
All IDs passed to the platform are GUIDs wrapped in braces. For example: {6522D89A-A752-4455-A2B0-51494C6957C3}
Example
[C#]
// strServer should be set with the name of the platform Web server
string strServer = "mystrServername";
// virtualDirectory should be set with the name of the Microsoft CRM
// virtual directory on the platform Web server
string virtualDirectory = "mscrmservices";
string strDir = "https://" + strServer + "/" + virtualDirectory + "/";
// BizUser proxy object
Microsoft.Crm.Platform.Proxy.BizUser bizUser = new Microsoft.Crm.Platform.Proxy.BizUser ();
bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials;
bizUser.Url = strDir + "BizUser.srf";
// CRMIncident proxy object
Microsoft.Crm.Platform.Proxy.CRMIncident incident = new Microsoft.Crm.Platform.Proxy.CRMIncident();
incident.Credentials = System.Net.CredentialCache.DefaultCredentials;
incident.Url = strDir + "CRMIncident.srf";
string strErrorMsg;
string strIncidentId = "{A7BBE89E-99A1-408A-9BA7-BE7013F2049B}";
try
{
Microsoft.Crm.Platform.Proxy.CUserAuth userAuth = bizUser.WhoAmI();
// Calculate the total time that has been spent on this incident
uint totaltime = incident.CalculateTotalTime(userAuth, strIncidentId);
}
catch (System.Web.Services.Protocols.SoapException err)
{
// Process the platform error here
strErrorMsg = ("ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source );
}
catch (Exception err)
{
// Process other errors here
strErrorMsg = ("ErrorMessage: " + err.Message );
}
Requirements
Namespace: Microsoft.Crm.Platform.Proxy
Assembly: Microsoft.Crm.Platform.Proxy.dll
See Also