CRMIncident.Create Method
The Create method creates a new incident.
Syntax
[Visual Basic .NET]
Public Function Create(
ByVal Caller As CUserAuth,
ByVal IncidentXML As String
) As String
[C#]
public string Create(
CUserAuth Caller,
string IncidentXML
);
[C++]
public: String* Create(
CUserAuth* Caller,
String* IncidentXML
);
Parameters
Caller
Specifies the identity of the caller. To perform this action, the caller must have the prvCreateIncident privilege. See CUserAuth.
IncidentXML
Specifies an XML string containing the incident information. The XML schema is described by incident.xsd.
Return Value
Returns a String type that specifies the ID of the new incident.
Remarks
If there is an error, SOAP throws an exception and the error message is reported in System.Web.Services.Protocols.SoapException.Detail.OuterXml.
All IDs passed to the platform are GUIDs wrapped in braces. For example: {6522D89A-A752-4455-A2B0-51494C6957C3}
Example
[C#]
// strServer should be set with the name of the platform Web server
string strServer = "mystrServername";
// virtualDirectory should be set with the name of the Microsoft CRM
// virtual directory on the platform Web server
string virtualDirectory = "mscrmservices";
string strDir = "https://" + strServer + "/" + virtualDirectory + "/";
// BizUser proxy object
Microsoft.Crm.Platform.Proxy.BizUser bizUser = new Microsoft.Crm.Platform.Proxy.BizUser ();
bizUser.Credentials = System.Net.CredentialCache.DefaultCredentials;
bizUser.Url = strDir + "BizUser.srf";
// CRMIncident proxy object
Microsoft.Crm.Platform.Proxy.CRMIncident incident = new Microsoft.Crm.Platform.Proxy.CRMIncident();
incident.Credentials = System.Net.CredentialCache.DefaultCredentials;
incident.Url = strDir + "CRMIncident.srf";
string strErrorMsg;
string strIncidentXml;
string strIncidentId;
string strAccountId = "{3E24E79C-7EC5-4473-95FF-7E46FEBB534B}";
string strCustomerId = "{ECF99EF1-3858-4E06-ABD9-EBFE526BF9FF}";
try
{
Microsoft.Crm.Platform.Proxy.CUserAuth userAuth = bizUser.WhoAmI();
// Set up the XML string for the new incident
strIncidentXml = "<incident>";
strIncidentXml += "<title>Incident 1</title>";
strIncidentXml += "<accountid>" + strAccountId +"</accountid>";
strIncidentXml += "<ownerid type=\"" + Microsoft.Crm.Platform.Types.ObjectType.otSystemUser.ToString() +"\">";
strIncidentXml += userAuth.UserId + "</ownerid>";
strIncidentXml += "<customerid type=/"" + Microsoft.CRM.Flags.ObjectType.otSystemUser.ToString() +"/">";
strIncidentXml += strCustomerId + "</ownerid>";
strIncidentXml += "</incident>";
// Create an incident
strIncidentId = incident.Create(userAuth, strIncidentXml
}
catch (System.Web.Services.Protocols.SoapException err)
{
// Process the platform error here
strErrorMsg = ("ErrorMessage: " + err.Message + " " + err.Detail.OuterXml + " Source: " + err.Source );
}
catch (Exception err)
{
// Process other errors here
strErrorMsg = ("ErrorMessage: " + err.Message );
}
Requirements
Namespace: Microsoft.Crm.Platform.Proxy
Assembly: Microsoft.Crm.Platform.Proxy.dll
See Also