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Microsoft Business Solutions CRM is a Microsoft .NET-connected product suite that provides sales force automation and customer service for mid-size businesses. Microsoft CRM enables developers to build best of breed, distributed, customer relationship management (CRM) programs using the core Microsoft CRM functionality. Developers can use a SOAP-based platform API to access the core business and service objects. In addition, Microsoft CRM provides a security model that supports both object and role-based security. Microsoft CRM is a metadata-driven product. It includes a schema for Microsoft CRM objects that covers common and business-specific data.
The Document Conventions topic describes the typographic conventions used in the SDK.
The Overview is broken down into the following topics:
- Platform Overview
- Security Overview
- Business and Organization Structures
- The Object Model
- Database Overview
- Workflow
- Application Programming Interfaces
The Supported Customizations topic describes the types of customizations you can make to Microsoft CRM.