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Deleting an Agent, Group, or Queue

Topic Last Modified: 2009-03-06

You can delete agents, groups, or queues from the server pool by using the Office Communications Server 2007 R2 Response Group Administration snap-in. Deleting groups or queues when they are still being used can affect the behavior of your workflows.

Deleting an Agent

When you delete an agent, the agent is removed from the list of agents for the server pool and any group associations are also removed. Deleting an agent does not delete the user from the system, and you can add him or her to the list of agents again at a later time.

To delete an agent

  1. Log on as a member of the RTCUniversalServerAdmins group to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, expand the pool node, and then click the Agents folder.

  5. In the Views pane, click the agent that you want to delete. In the Actions pane, click Delete.

Deleting a group

Deleting a group does the following:

  • If the group is assigned to any queues, any references to the queues are removed.
  • If there are still agents assigned to the group, any references to the agents are removed.
  • The group is removed from the server pool.

To delete a group

  1. Log on as a member of the RTCUniversalServerAdmins group to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, expand the pool node, and then click the Groups folder.

  5. In the Views pane, click the group that you want to delete. In the Actions pane, click Delete.

Deleting a Queue

Deleting a queue does the following:

  • If the queue is assigned to any workflows, any references to the workflows are removed.
  • If there are still groups assigned to the queue, any references to the groups are removed.
  • The queue is removed from the server pool.

To delete a queue

  1. Log on as a member of the RTCUniversalServerAdmins group to a computer where the Office Communications Server 2007 R2 administrative tools have been installed.

  2. Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.

  3. Right-click the name of the pool, point to Properties, point to Applications, and then click Response Group Service Properties.

  4. In the Office Communications Server 2007 R2 Response Group Administration snap-in, expand the pool node, and then click the Queues folder.

  5. In the Views pane, click the queue that you want to delete. In the Actions pane, click Delete.

  6. If the queue is currently used in a workflow, you will be prompted to confirm that you want to continue. Click Yes to delete the queue.