Specifying User Scenarios

This topic provides sample content for an end user scenario, which is one part of an application specification. For an overview, see Creating a Speech Application Specification. See Speech Application Specification Template for a template to use in creating an application specification.

First Try

Caller asks for a name and gets transferred in the first try.

Speaker	What they say	Comments
System	Welcome to Lucerne Publishing. Do you know the name of the person you'd like to contact?	Alternatives: 1) Welcome to Lucerne Publishing. Are you looking for a person or a department? 2) Welcome to Lucerne Publishing. If you know the name of the person you're trying to reach, just say it now. Otherwise, say "I don't know" and we'll take it from there.
Caller	No.
System	OK. When you hear what you want, just say its name. Engineering Sales Accounting Recruiting Technical Support If you did not hear what you want, just say "not listed". To hear the list again, say "start over".	Alternatives for "department": Division Branch Region Unit District
Caller	Accounting
System	Transferring