How to Enable a Custom Welcome Greeting on a Unified Messaging Dial Plan

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable a custom welcome greeting on a Microsoft Exchange Server 2007 Unified Messaging (UM) dial plan. By default, each dial plan uses a system prompt or .wav file for its default welcome greeting. However, you can create a custom .wav file or custom prompt to use for the welcome greeting, and then enable the welcome greeting to be played to callers, including Outlook Voice Access users who dial in to a subscriber access number.

UM dial plans have a welcome greeting that you can modify or customize. The welcome greeting is played when an Outlook Voice Access user or another caller calls the subscriber access number. The callers hear a greeting that says, "Welcome, you are connected to Microsoft Exchange." This is the default welcome greeting for a UM dial plan.

However, you might want to change this default welcome greeting and instead provide an alternative welcome greeting that is specific to your company, such as, "Welcome to Outlook Voice Access for Woodgrove Bank." To do this, you record the customized welcome greeting and save it as a .wav file. Then you configure the dial plan to use the customized welcome greeting.

If you create a custom .wav file or prompt for your welcome greeting, you must make sure that it is copied to the prompt publishing point for the dial plan. After it has been copied to the prompt publishing point, the .wav file or prompt that is used for the welcome greeting will then be copied to all Unified Messaging servers that are associated with the dial plan. By copying the .wav file to the local folder for each Unified Messaging server, you make sure that all the Unified Messaging servers will play the same .wav file for the custom welcome greeting.

For more information about welcome greetings, see the following topics:

Before You Begin

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A custom welcome greeting .wav file has been created.

Procedure

To use the Exchange Management Console to enable a custom welcome greeting

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node, and then click the Unified Messaging node.

  2. On the UM Dial Plans tab, select the UM dial plan that you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, under the Subscriber Access tab, under Welcome greeting, click the Modify button.

  4. On the Welcome Greeting page, under Welcome greeting, click Use custom greeting file, and then click the Browse button. Navigate to the file that you want to use for your custom welcome greeting file.

  5. Click OK to save your changes.

To use the Exchange Management Shell to enable a custom welcome greeting

  • Run the following command:

    Set-UMDialPlan -Identity MyUMDialPlan -WelcomeGreetingEnabled $true -WelcomeGreetingFilename c:\UMPrompts\welcome.wav

For more information about syntax and parameters, see Set-UMDialplan.

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