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Organization Configuration > Unified Messaging > UM Auto Attendant > Times Tab (RTM)

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007

Use the Times tab on the auto attendant Properties sheet to determine the organization's open business hours. During business hours, callers hear the default business hours greeting or a customized greeting and the business hours main menu prompt if the appropriate business hours key mappings are configured on the Key Mapping tab.

  • Business hours

    • Use this list to select a standard schedule, or you can click Customize to create your own user-defined schedule.

    • If your business hours vary only slightly from one of the system defined schedules, you can select a schedule, and then click Customize to refine your business hours schedule.

  • Select time zone

    • Use this list to select your time zone. Consider whether the dial plan that is associated with the auto attendant covers more than one time zone when you set your schedule.

    • By default, the time zone is configured by using the local server's system time when the Unified Messaging server role was installed.

  • Holiday schedule

    • Use the Holiday schedule schedule to define days, from 12:00 A.M through 11:59 P.M., for which your organization will be closed for a holiday. Callers who reach the auto attendant during the times that you specify in the Select Holiday dialog box will hear a custom holiday greeting audio file that you define. When you configure the holiday schedule, you must also define the Holiday start date and Holiday end date.

      • Add   Use Add to create a holiday and designate a custom greeting for that holiday.

      • Edit   Use Edit to change the dates or name of a holiday and to designate a custom greeting for the holiday.

      • Remove   Use Remove to delete a holiday from the auto attendant.

For more information about how to configure the holiday schedule and greeting file in the Select Holiday dialog box, see Organization Configuration > Unified Messaging > UM Auto Attendant > Times Tab > Select Holiday (RTM).

For More Information

For more information about UM auto attendants, see the following topics: