Accessibility for People with Disabilities

Article
07/23/2014

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Microsoft is committed to making its products and services easier for everyone to use. The following sections provide information about the features, products, and services that help make Microsoft Exchange 2010 more accessible for people with disabilities.

Accessibility Features of Exchange 2010

The following features in Exchange 2010 help make it more accessible for people with disabilities:

Keyboard shortcuts
Outlook Voice Access
The light version of Outlook Web App

In addition, some accessibility features and utilities of Windows may benefit Exchange users with disabilities. Microsoft Management Console (MMC) keyboard shortcuts provide accessibility options when using the Exchange Management Console. Windows PowerShell size and color changes provide accessibility options when using the Exchange Management Shell. For more information about using keyboard shortcuts in MMC, see Accessibility for MMC. For more information about Windows PowerShell accessibility options, see Customizing the Windows PowerShell Console.

Note

The information in this section applies only to users who license Microsoft products in the United States. If you obtained this product outside of the United States, you can use the subsidiary information card that came with your software package or visit Microsoft Accessibility for a list of telephone numbers and addresses for Microsoft support services. You can contact your subsidiary to find out whether the type of products and services described in this section are available in your area. Information about accessibility is available in other languages, including Japanese and French.

Keyboard Shortcuts

By using keyboard shortcuts in the Exchange Management Console, you can quickly accomplish the following common tasks.

To do this	Use this keyboard shortcut
Switch cursor between the console tree, elements in the result pane, the divider between the result pane and the work pane, elements in the work pane, and the action pane	TAB
Switch between File, Action, View, and Help menus	ALT + underlined letter of the menu
Select actions in the action pane and on the Action menu	ALT + A
Switch between elements on each page of a wizard	TAB

Outlook Voice Access

Outlook Voice Access provides blind and low-vision users another way to access their e-mail and calendar. Outlook Voice Access allows Unified Messaging-enabled users to retrieve e-mail messages from their Exchange 2010 mailbox by using an analog, digital, or mobile telephone. They can then interact with their mailbox by using touchtone or voice commands. They can read e-mail, listen to voice messages, interact with their Microsoft Office Outlook calendar, access their personal contacts, and manage personal options, for example, configuring their Outlook Voice Access PIN or recording their voice mail recordings. For more information about using Outlook Voice Access, see Outlook Voice Access Quick Start Guide.

Light Version of Outlook Web App

The light version of Outlook Web App is optimized for accessibility, such as for users who are blind or have low vision. The light version provides fewer features and is faster for some operations. Users may prefer the light version if they're on a slow connection or using a computer with unusually strict browser security settings. The light version can be used with almost any browser and has the same features across all browsers.

Accessibility Features of Exchange 2010 Help

Exchange 2010 Help includes features that make it accessible to a wider range of users, including those who have limited dexterity, low vision, or other disabilities. In addition, Exchange 2010 Help is available on the Web at the Exchange Server 2010 Library.

Keyboard Shortcuts for Using the Help Window

By using the following keyboard shortcuts in Help, you can quickly accomplish many common tasks.

To do this	Use this keyboard shortcut or function key
Display the Help window.	F1
Switch the cursor between the Help topic pane and the navigation pane (tabs such as Contents, Search, and Index).	F6
Change between tabs (for example, Contents, Search, and Index) while in the navigation pane.	ALT + underlined letter of the tab
Select the next hidden text or hyperlink.	TAB
Select the previous hidden text or hyperlink.	SHIFT+TAB
Perform the action for the selected Show All, Hide All, hidden text, or hyperlink.	ENTER
Display the Options menu to access any Help toolbar command.	ALT+O
Hide or show the pane containing the Contents, Search, and Index tabs.	ALT+O, and then press T
Display the previously viewed topic.	ALT+O, and then press B
Display the next topic in a previously displayed sequence of topics.	ALT+O, and then press F
Return to the specified home page.	ALT+O, and then press H
Stop the Help window from opening a Help topic (useful if you want to stop a Web page from downloading).	ALT+O, and then press S
Open the Internet Options dialog box for Microsoft Internet Explorer, where you can change accessibility settings.	ALT+O, and then press O
Refresh the topic (useful if you have linked to a Web page).	ALT+O, and then press R
Print all topics in a book or a selected topic only.	ALT+O, and then press P
Close the Help window.	ALT+F4

Alternate Text for Figures

Every figure in Exchange 2010 Help, including screenshots, diagrams, flow charts, and other figures, has associated alternate text. Users who have difficulty viewing figures can pause the cursor on the figure to read the alternate text. The alternate text describes what is illustrated in the figure.

Accessibility Products and Services from Microsoft

The following sections provide information about the features, products, and services that make Microsoft Windows more accessible for people with disabilities.

Note

The information in this section may apply only to users who license Microsoft products in the United States. If you obtained this product outside of the United States, you can use the subsidiary information card that came with your software package or visit Microsoft Accessibility for a list of Microsoft support service telephone numbers and addresses. You can contact your subsidiary to find out whether the type of products and services described in this section are available in your area. Information about accessibility is available in other languages, including Japanese and French.

Accessibility Features of Windows

The Windows operating system has many built-in accessibility features that are useful for individuals who have difficulty typing or using a mouse, are blind or have low vision, or who are deaf or hard-of-hearing. The features are installed during Setup. For more information about these features, see Help in Windows and Microsoft Accessibility.

Free Step-by-Step Tutorials Microsoft offers a series of step-by-step tutorials that provide detailed procedures for adjusting the accessibility options and settings on your computer. This information is presented in a side-by-side format so that you can learn how to use the mouse, the keyboard, or a combination of both.

To find step-by-step tutorials for Microsoft products, see Microsoft Accessibility.
Assistive Technology Products for Windows A wide variety of assistive technology products are available to make computers easier to use for people with disabilities. You can search a catalog of assistive technology products that run on Windows at Microsoft Accessibility.

If you use assistive technology, be sure to contact your assistive technology vendor before you upgrade your software or hardware to check for possible compatibility issues.

Documentation in Alternative Formats

If you have difficulty reading or handling printed materials, you can obtain the documentation for many Microsoft products in more accessible formats. You can obtain an index of accessible product documentation at Microsoft Accessibility.

In addition, you can obtain additional Microsoft publications from Recording for the Blind & Dyslexic, Inc (RFB&D). RFB&D distributes these documents to registered, eligible members of their distribution service. For information about the availability of Microsoft product documentation and books from Microsoft Press, contact RFB&D.

Recording for the Blind & Dyslexic, Inc.

20 Roszel Road

Princeton, NJ 08540

Telephone number from within the United States: (800) 221-4792

Web site: Recording for the Blind & Dyslexic

Customer Service for People with Hearing Impairments

If you're deaf or hard-of-hearing, complete access to Microsoft product and customer services is available through a text telephone (TTY/TDD) service:

For customer service, contact Microsoft Sales Information Center at (800) 892-5234 between 6:30 A.M. and 5:30 P.M. Pacific Time, Monday through Friday, excluding holidays.
For technical assistance in the United States, contact Microsoft Product Support Services at (800) 892-5234 between 6:00 A.M. and 6:00 P.M. Pacific Time, Monday through Friday, excluding holidays. In Canada, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern Time, Monday through Friday, excluding holidays.

Microsoft Support Services are subject to the prices, terms, and conditions in place at the time the service is used. For more information, see Microsoft Support.

For More Information

For more information about how accessible technology for computers helps to improve the lives of people with disabilities, see Microsoft Accessibility.

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