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Too many failed message tracking requests via task - Red (>5%) -

 

Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-10-25

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager includes a performance data collection engine that is used to query performance counter objects on computers running Exchange 2010. For this Operations Manager rule, data is collected by using the performance counter specified in the Details table.

To review the value of the performance counter that generated this alert, in Operations Manager, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

Details

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Category

KHI

Object Name

MSExchange Message Tracking

Counter Name

Percentage of MessageTrackingReport operations (via task) completed with errors

Sample Interval

3600

Server Role

Ex14. Client Access

Critical Error Threshold

5

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Information Worker

Rule Name

Too many failed message tracking requests via task - Red (>5%) -

Explanation

This Error event indicates that the number of failed message tracking requests has exceeded 5%. Message tracking requests include features such as a read receipt, a delivery receipt, and a delete receipt. The tracking requests put additional load on the server. If the number of failed message tracking requests gets too high, this indicates that too many Microsoft Exchange resources are being used on message tracking that is not working.

User Action

No user action is required.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.